Covert Chrysler Dodge Jeep & Ram

Lance is the best at Covert Chrysler Dodge Jeep Ram. I was there for service on my Wrangler & Lance was incredibly professional, helpful, & kind. 10/10 would recommend!

Exceptional service and professionalism. Quality work and done right the first. Clean and friendly atmosphere.

Brought my Wrangler in for routine service. This is my go to dealer in Austin for service. It is easy to schedule. Service advisors are friendly, knowledgeable, and make sure the work is done right. Technicians in the shop are extremely skillful and efficient. I have worked with Tony the last few times I've been in and can't say enough good things. In the service dept, Tony, Alan, and Justin are phenomenal.

I had an incredible experience throughout the purchase process of my new Jeep Wrangler. Michael Ochoa and the rest of the staff at Covert were very eager and easy to work with. I would strongly recommend visiting their dealership if your considering a new or used vehicle. Thanks for all your help! Philip G.

Friendly and respectful. Taken care of my car in timely manner! Explained about my car needed that was needed.

Kudos to Tony for excellent communication skills and professionalism. He was very detailed in what the service consisted of and gave a timeline of when the truck would be ready.

Service Advisor Kyle Campbell was informative and helpful. The service department in general, however, for more than a year since I've been going there has a phone system that does not announce the dealership name so you are not sure that you are leaving a message at the right place then your message sometimes gets to the advisor and sometimes you will not get a call back.

Very helpful sales man Jose Velasco who attended me did his best to get me approved and no only that his team I the finance department get me the best interest rate that I could get for being a 3rd time buyer I will definitely go again to this dealer shop

This dealership worked hard to earn my trust and respect, and my trust is well deserved. Their customer representative, Kyle, was very persistent in understanding my repair needs and working with the technicians. His follow-up and communication with me was timely and gave me the full, unvarnished truth so that I was able to make well informed decisions. I expect to be working with Covert for a long time to come.

Incredibly frustrated and disappointed with my experience. My car broke down, and I needed to get it jumped to bring to the Covert lot. I had an appointment scheduled for the next day and was advised when I dropped it off that I could cancel the appointment and just call them to speak to someone since I had already brought the car over. I did that, but didn't get through to anyone. It took me 3 days to get in touch with someone, and all they said was that my car was assigned to a technician but it hadn't been seen yet. I called back the next day for a timing update, still nothing. This went on for about a week, with them then saying they'd get to it first thing the next week. I had to keep reaching out for an update. Ultimately ended up coming to the lot to jump it again and take it somewhere else (where it was seen and fixed in 2 days). I understand they can't always see it right away, but it was so frustrating being led to believe that they would see it and that I received no proactive communication in the 1.5 weeks my car was sitting on their lot. I will not be going back.