Reviews
Owner
Really appreciate Sam, who always brings upgrades and recall items current in addition to any needed repair. My vehicle runs at its best because of his overseeing what is required. Grateful I am.
- Customer service 5.0
- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Laurie, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hunt Valley. We look forward to your next visit! Take care!
I’ve owed 3 Cars from Mercedes and Hunt Vally Service has
I’ve owed 3 Cars from Mercedes and Hunt Vally Service has always been exceptional to me.
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Service advisor Sam Wu always goes above and beyond
Service advisor Sam Wu always goes above and beyond whether we are dealing with a problem or just scheduled maintenance. Very polite, respectful and knowledgeable. We no longer dread getting my car serviced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Sonya, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Hunt Valley! Don't hesitate to call us if you ever need anything. Be safe on the road!
John was great to work with.
John was great to work with. He was very professional and informative. He went above and beyond to make sure my questions were answered and my concerns addressed. I would 100% recommend Mercedes of Hunt Valley.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Hunt Valley and we hope to be of service again in the future.
I always have a great experience, thanks to the ecxellent
I always have a great experience, thanks to the ecxellent customer service Sam provides. He is professional, kind, caring and goes the extra mile to make sure everything is ok.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
It was a pleasant experience as always working with Sam.
It was a pleasant experience as always working with Sam. He takes pride in his work and it shows. I know when i am dealing with him my car is in good hands and will be taken care of.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Robert, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
I have had the pleasure of working with Sam Wu and James
I have had the pleasure of working with Sam Wu and James Artis. Both are excellent advisors. Everyone with whom I have come in contact has been professional and honest.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Jessica did an outstanding job explaining the issues and
Jessica did an outstanding job explaining the issues and corrective actions and ensured the work was done on time and I was notified immediately.
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your kind review; we are happy to pass along your comments to Jessica here at Mercedes-Benz of Hunt Valley! If you ever need help, just give us a call. Happy motoring!
Sam Wu is top notch.
Sam Wu is top notch. Dealership is great. I’ve been buying there for over 50 yrsrs
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
I brought my 2015 S550 in to have the windshield
I brought my 2015 S550 in to have the windshield replaced. Service Advisor John Hawkins worked tirelessly with my insurance company to provide exception service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!