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Mercedes-Benz of Hunt Valley

(842 reviews)
Visit Mercedes-Benz of Hunt Valley
Sales hours: 9:00am to 8:00pm
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Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–7:00pm
Sunday Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award
New (888) 454-9101 (888) 454-9101
Used (866) 841-6234 (866) 841-6234
Service (888) 551-1943 (888) 551-1943

Reviews

(842 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Hunt Valley from DealerRater.

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Going to MB of HV for the last 12 years and happy with

Going to MB of HV for the last 12 years and happy with their service at all time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Hunt Valley. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Great dealership.

Great dealership. Very professional, courteous and knowledge. Answered all my questions and treated me fairly and honestly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

Excellent service and cooperation.

Excellent service and cooperation. Mercedes representative, Sam, provided outstanding service. He explained what needed to be done, and provided an experience that made the appointment easy and timely for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are pleased to hear you had such a positive experience with us, Lisa! Don't hesitate to call us if you ever need anything. Be safe on the road!

Consumer response

My name is not Lisa!!?

Marshall , my sales consultant, is professional,

Marshall , my sales consultant, is professional, knowledgeable, attentive, patient and sincere in wanting me to be a satisfied customer. Sam, my service advisor, was knowledgeable, attentive to what my concerns were, and kept me informed while waiting. My experience with Mercedes Benz of Hunt Valley has been great and very refreshing in comparison to customer service in today’s world.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Gloria, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Very professional and informative.

Very professional and informative. Great team to work with. Excellent follow up on all matters of importance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Great Customer service and very knowledgeable service

Great Customer service and very knowledgeable service adviser. I highly recommend this place. Mr. Sam is always ready and available to assist with any questions I have.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

John Hawkins is great.

John Hawkins is great. Very knowledgeable and efficient, trustworthy and honest . Communication with him was great also

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Quentin Moore really took care of us.

Quentin Moore really took care of us. He was very attentive to our requests and he made it happen. He did not try to just sell us on any vehicle, he really listened to our needs. We actually had a vehicle come in from another dealership within the Auto Nation network that we were initially sold on. The vehicle showed up but was not what we expected. Quentin did need even bother to try to push the vehicle on us just to make a sale. He was very honest about the condition of the vehicle and found us the perfect alternative. We definitely will recommend Quentin to our family and friends. We will see him for our next purchase. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

San went out of his way to troubleshoot and diagnose my

San went out of his way to troubleshoot and diagnose my vehicle problem then eventually came up with doing what he could to solve the issue. I am satisfied and we need more service reps like Sam.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Hunt Valley. Feel free to stop by if you ever need any more help.

We had a very pleasant experience.

We had a very pleasant experience. Our salesman Kane was great to work with and very considerate in helping us decide the best choice and in following up with us to make sure we were satisfied with everything. Hassan was also very nice to work with. We are very happy with the service and our new Mercedes which is our 1st!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Hunt Valley! Thank you so much for being one of our valued guests and we look forward to your next visit!