Reviews
Very professional and informative.
Very professional and informative. Great team to work with. Excellent follow up on all matters of importance.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Customer service and very knowledgeable service
Great Customer service and very knowledgeable service adviser. I highly recommend this place. Mr. Sam is always ready and available to assist with any questions I have.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
John Hawkins is great.
John Hawkins is great. Very knowledgeable and efficient, trustworthy and honest . Communication with him was great also
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Quentin Moore really took care of us.
Quentin Moore really took care of us. He was very attentive to our requests and he made it happen. He did not try to just sell us on any vehicle, he really listened to our needs. We actually had a vehicle come in from another dealership within the Auto Nation network that we were initially sold on. The vehicle showed up but was not what we expected. Quentin did need even bother to try to push the vehicle on us just to make a sale. He was very honest about the condition of the vehicle and found us the perfect alternative. We definitely will recommend Quentin to our family and friends. We will see him for our next purchase. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
San went out of his way to troubleshoot and diagnose my
San went out of his way to troubleshoot and diagnose my vehicle problem then eventually came up with doing what he could to solve the issue. I am satisfied and we need more service reps like Sam.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Hunt Valley. Feel free to stop by if you ever need any more help.
We had a very pleasant experience.
We had a very pleasant experience. Our salesman Kane was great to work with and very considerate in helping us decide the best choice and in following up with us to make sure we were satisfied with everything. Hassan was also very nice to work with. We are very happy with the service and our new Mercedes which is our 1st!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Hunt Valley! Thank you so much for being one of our valued guests and we look forward to your next visit!
Excellent and efficient service again ;Sam is fantastic
Excellent and efficient service again ;Sam is fantastic service rep. Work is always done in timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Service advisor when available is great.
Service advisor when available is great. This dealership has high prices with service and always finds additional things wrong/expenses. Fixes things that truly didn't need fixing. Way overpriced.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your honest feedback, as we are always looking for ways to improve. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Sam is the best.
Sam is the best. He always gives honest assessment of my vehicle. Thank you for awesome service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hunt Valley. Don't hesitate to call us if you ever need anything. Be safe on the road!
My service associate, James Artis, is an absolute
My service associate, James Artis, is an absolute treasure! He is always prompt and attentive to my needs and always courteous and friendly as well. He makes scheduling and bringing my car in for service a positive experience!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!