Reviews
Survey
Excellent customer service. Bud, service advisor, very nice and helpful
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Felecia, thank you for your kind review; we are happy to pass along your comments to Bud here at AutoNation Acura Gulf Freeway! If you have any further questions, please give us a call. We're always happy to help!
Acura RDX service
Good experience. Everything went sooth. Good customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Barsley, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
susan.bedford@att.net
Very professional and courteous encounters with each Service Technician that I encountered. Pleased with the service that I received from beginning to end. This was my first experience with AutoNation Acura...I was searching for a different experience with Acura dealerships. Seems like I've found it!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Susan, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Acura Gulf Freeway! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
2012 Honda Pilot
Purchased a 2012 Honda Pilot. My mechanic inspected the car and found some issues. Upon communicating with AutoNation the agreed to check the car again. With their inspection the acknowledged that one of the items was noted by them but not repaired for some reason. Of the 3 items 2 were repaired and the other was stated to be in acceptable and safe condition. Repairs were done free of cost but this was within 3 days of purchase and the window for returns.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Great Service
I love AutoNation, they have have always completed my car service in a timely manner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Sharon, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Auto Nation Acura, League City
I have used the service department at Auto Nation Acura for several years and I have always found the service to be excellent. Bud, the service representative I use, has always been informative and explains what the car needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Phyllis, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Acura Gulf Freeway! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Best service
My sales advisor mark was one of the best car dealers I?ve dealt with. He was very honest, and knowledgeable. He made a tedious experience feel very easy and comforting. I will definitely do business with him again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ruben, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Acura Gulf Freeway! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service Review
Bud in service is excellent. He has helped us for years and is always top notch!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jay, thank you so much for your positive comments about Bud. We always strive to provide personable and excellent customer service. Thank you again for the review!
NSX service
I always use the dealer for my NSX service because they have a certified mechanic. He?s good. Bud, The Service Advisor is great as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi George, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I spent a long time searching for the right vehicle for...
I spent a long time searching for the right vehicle for my family. I was 99% sure I was going to go with a with another brand but once that dealership tried to tack on fees and "warrantys" that took the price about 10% above MSRP... I was done. Autonation Acura did not have ANY hidden fees or dealership markups. They even slightly discounted the final price after we could not agree on color choice. Sayed Hasanzada, Balal Rauf, and Tory Nguyen all made buying a new vehicle a breeze. My wife and I left completely satisfied. Thanks -Matt
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Acura Gulf Freeway. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!