Reviews
Yes!
Yes! Lucas Balest was amazing! He went above and beyond what I expected. Plus, he was honest and straightforward about giving information without being pushy. I highly recommend Lucas to anyone in Houston looking to purchase a Toyota!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lucas Balest was amazing! He went above and beyond what I expected. Plus, he was honest and straightforward about giving information without being pushy. I highly recommend Lucas to anyone in Houston looking to purchase a Toyota!
Thank you so much Jose Jacobo!
Thank you so much Jose Jacobo! Excellent customer service and he really took care of all my service requests!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service representative were very polite.
Service representative were very polite. Environment was clean. provided drinks and snacks while waiting for my car
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent job in my view - friendly, professional
Excellent job in my view - friendly, professional staff; quick service; liked the video of my car- top notch
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service and comunicación was excellent is well
The service and comunicación was excellent is well professionally and knowledgeable diagnostics the videos was great , I like it so much Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I had two very respectful ladies help me with some car
I had two very respectful ladies help me with some car issues. They were very helpful and patient with my questions
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service and communication.
Great service and communication. Starr is very helpful and went above and beyond to help solve my car problems.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent customer service.
Excellent customer service. My Service representative, Jose Jacobo was extremely professional, helpful, warm, and friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bad experience in a word.
Bad experience in a word. 1) Lack of transparency on Cost explanation (imagine $6k for “accessorries” that they do not really know), 2) unreasonable wait time, 3) Discommunication internal and with customer and 4) Rude sales staff. Not the service for $50k important purchase.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Went to go get a service done on my vehicle.
Went to go get a service done on my vehicle. Quoted one price but when I dropped the vehicle off, it changed to 1500 more in price. On top of them not fixing warranty related issues stating it’s because of “outside factors” but no one could explain what outside factors meant. I would avoid. While there, I personally heard 3 people complaining about the service there. The business itself is not trustworthy. The employees were great.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We regret to hear about your experience and would like to discuss this with you. Please contact our Customer Relations Manager at 713-558-8125