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Mike Calvert Toyota

(1,703 reviews)
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

(1,703 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mike Calvert Toyota from DealerRater.

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Excellent job in my view - friendly, professional

Excellent job in my view - friendly, professional staff; quick service; liked the video of my car- top notch

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service and comunicación was excellent is well

The service and comunicación was excellent is well professionally and knowledgeable diagnostics the videos was great , I like it so much Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I had two very respectful ladies help me with some car

I had two very respectful ladies help me with some car issues. They were very helpful and patient with my questions

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service and communication.

Great service and communication. Starr is very helpful and went above and beyond to help solve my car problems.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent customer service.

Excellent customer service. My Service representative, Jose Jacobo was extremely professional, helpful, warm, and friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Bad experience in a word.

Bad experience in a word. 1) Lack of transparency on Cost explanation (imagine $6k for “accessorries” that they do not really know), 2) unreasonable wait time, 3) Discommunication internal and with customer and 4) Rude sales staff. Not the service for $50k important purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Went to go get a service done on my vehicle.

Went to go get a service done on my vehicle. Quoted one price but when I dropped the vehicle off, it changed to 1500 more in price. On top of them not fixing warranty related issues stating it’s because of “outside factors” but no one could explain what outside factors meant. I would avoid. While there, I personally heard 3 people complaining about the service there. The business itself is not trustworthy. The employees were great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We regret to hear about your experience and would like to discuss this with you. Please contact our Customer Relations Manager at 713-558-8125

Timely excellent service .

Timely excellent service . Luis Gonzalez was excellent, knowledgeable, easy to work with, a pleasure doing business with him and Mike Calvert Toyota.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Customer service, service department and all the people I

Customer service, service department and all the people I spoke with during that day that started contacting Calvert Mike dealership, they were so helpful and very respectful, I even dropped off my daughters car after hours, and they were able to locate the car quickly, I had 0740 appointment that day, and when I arrived at that location my car was already in mechanic shop, diagnosing the problem, in short Calvert Mike Toyota, took all the issues of the car, they towed the car dropped off, and replaced the battery with warranty coverage with Zero balance, Thanks for all your time in helping and took care all issues with no questions asked..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Alway prompt and thorough service and will do whatever it

Alway prompt and thorough service and will do whatever it takes to complete the job at hand. Thorough color coded multi point inspection to keep you updated on issues you need to take care of. Much appreciated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.