Don McGill Toyota of Houston

2019 I totaled my car recently and reached out to the location that I bought it from to very warranty and GAP insurance information. I first left 3 voicemails with no return call within a week. I finally called 4 times and was sent to 4 different voicemails. On the 5th call I said that I'd hold for a person to actually pick up the phone. I then spoke to Mike C who was condescending and told me that I had to call the Katy location for anyone to help me (not the location I bought from). When I told him that he gave me his email address to send documents to but never responded. Later that night, same thing; 4 calls and got a human on the 5th call. Mark M was much nicer and said to email him the documents. He also seemed annoyed at first that I didn't go in to sign papers in person... when I no longer live in the area, my car is totaled and I'm on short term disability!!! So I emailed him the paperwork and didn't hear back. I emailed him the next day and he said that I needed to send the total loss statement... that I already sent!!! At least he confirmed when I sent it the 2nd time. I've been so disappointed in the customer service after they sold me the car. Once they have you in a car, they then push you to the side to move on to the next sale. I will never recommend this place again. 2015 Had a great experience when I bought a certified pre-owned in 2015. Ed was the finance manager and got me a great deal!! I recommend him.

2019 I totaled my car recently and reached out to the location that I bought it from to very warranty and GAP insurance information. I first left 3 voicemails with no return call within a week. I finally called 4 times and was sent to 4 different voicemails. On the 5th call I said that I'd hold for a person to actually pick up the phone. I then spoke to Mike C who was condescending and told me that I had to call the Katy location for anyone to help me (not the location I bought from). When I told him that he gave me his email address to send documents to but never responded. Later that night, same thing; 4 calls and got a human on the 5th call. Mark M was much nicer and said to email him the documents. He also seemed annoyed at first that I didn't go in to sign papers in person... when I no longer live in the area, my car is totaled and I'm on short term disability!!! So I emailed him the paperwork and didn't hear back. I emailed him the next day and he said that I needed to send the total loss statement... that I already sent!!! At least he confirmed when I sent it the 2nd time. I've been so disappointed in the customer service after they sold me the car. Once they have you in a car, they then push you to the side to move on to the next sale. I will never recommend this place again. 2015 Had a great experience when I bought a certified pre-owned in 2015. Ed was the finance manager and got me a great deal!! I recommend him.

All major banks decline to finance my 2014 Toyota Camry due to limited credit history, though my score is 700+ only TFS approved me with a very good interest rate, from now on, any car me and my wife is going to be buying in future will be from Don McGill Toyota, am in love with Toyota cars, while am waiting for my Camry to be ready, they gave me a 2018 model as a loner, free of charge, wow, that's wonderful, looks intimidating to me, but I love the car, how are wish I can afford the 2018 Camry, I wound have stick to that. I recommend any one that wants a reliable car, think Toyota. I promise you will never go wrong. If you get to this Location, ask of Kenny Brown, he is there to help you in any circumstances you are, very pleased with him. Thank you Kenny, see you again in 2 years when am ready to change my car.

I would give this place a zero star rating if I could. Back in October 2017, I purchased a brand new Toyota Yaris ia from this dealership. After having the vehicle fro less 10 months, the car began to have both mechanical and electric issues. After bringing it to the dealership several times for check ups, the service staff could not get to the bottom of the problem. in June of 2018, after complaining to the same people I dealt with when I first purchase the vehicle, the only solution they recommended was to trade in the car and buy a new one. unfortunately, the urgency for the car lead me to take the deal even though I was loosing a lot of money on a 2018 Corolla. The second part of the story begins a couple of weeks ago. I tried to refinance the vehicle I know have because of the interest rate, but it happens that the vehicle is too far upside down to even consider financing. I wrote a complaint to Toyota because the people that sold me vehicle did not even warned me about the whole I was getting into. Within a few days Toyota corporation reached out to me about the issue and directed me to try to fix the situation with the dealership. Here is the frustrating part begins, I was told I would get contacted by the dealership within a few days, I didn't. When I called back asking what had happened they apologized in behalf of the dealership and said the only solution was to go trough the dealership. After a few days I was contacted by an associate dealership in Katy TX, witch is where I had been taken the Corolla to get checked because this car too came with issues, but like it happened with the Yaris, the response I received is that they could not replicate the issues therefore they couldn't do anything about it. this is where I go for the car to be serviced because of its proximity to my home. The very nice lady over there, offered to schedule and appointment to check the vehicle and to reserve a loaner vehicle while my car was being checked. I dropped the car this morning and picked it up again in the afternoon. After picking the vehicle up they had resolved one of three issues. I spoke with the customer relation manager at the dealership and expressed my frustration with the whole situation, my car is upside down $10k, I lost $1k that I had given to the first car, I lost the $3k incentives because of the previous negative equity, on top of that all the monthly payments I have made to both the car no longer in my position and the new car. The lady in the Katy location apologized and recommended me that to be able to resolve the issue in a better way for me I needed to contact the dealership where I purchased the vehicle. She referred me to the customer relations manager at the dealership where I purchased the vehicle. I proceeded to call this man named Phlame but the conversation did not go anywhere. I tried explaining the situation to this man over the phone but he kept repeating that I needed to take the vehicle over there whenever I wanted to. I asked if he would make an appointment like it had been done in the other store but he said he couldn't do that that it was up to me to bring the vehicle. he also mentioned that the dealership was not a "Walmart" where I could just go and return something and expect to get my money back just like that. He also emphasized that if their technicians could not detect any issues in the car his arms "were crossed" and he couldn't do anything else. I will be honest, at that point I became very frustrated and began to confront him about his treatment to a customer (myself), he began to get angered as well, so I told him that his attitude was not very customer service like, to witch he responded that I was not going to tell him how to do his job and that he was going to terminate the call. (which he did). The part that is most unbelievable to me is that whenever I was having issues with the first vehicle I never heard of such a person as a Customer Service Manager that could have helped me resolve the situation in a way that was most convenient for me as the customer and buyer. I filed a complaint with the BBB, but since they are a non-accredited company I never received a response from them. I'm never buying Toyota ever again.

We bought a pre-owned Toyota Tundra and had an amazing experience. Victor Ruiz was our sales rep and he really went out of his way to help us out!

I wanted to buy a new car and they sold me a used car with 3,800 plus miles, for a higher price than the new really cost. They basically forced me to buy that car. They said that the daughter of the dealers owner was using that car and they couldn’t get a new one for me because I was first time buyer. And that they had lied to much on the aplication in order for to Toyota can finance me a carand they couldn’t sell me the car I wanted with lower miles. So that they took advantage of my fairly new credit history. Today 10/14/2018 I just found out that they had increased my car price for almost $10,000. Because my was supposed to cost $26,000 and the website says that I still owed a balance of $29,377 plus dollars. Plus the deposit of $5,000 dollars that I had paid and the first monthly payment of $569.65. I do not understand why? I don’t trust these people from this dealership anymore, and would never recommend anyone to buy with you.

I have a 2014 Scion XB which need to repair brake job, a recall from Toyota. I went to Don McGill Toyota Friday and ask come earlier on Saturday. So I went to dealership on Saturday morning around 7:00 am. Chris Ayoub, a assistant Service Manager told that it will take 3 hours, I decided to stay on dealership. I was waiting for 5 and half hour and nobody update my service and I just ask him about my recall and only at that time he told me that I need to wait another 2 or 3 hours. Even he does not sure another 2 or 3 hours is good enough to finish this recall service. I had an appointment with my friends to share lunch. If he told that after 3 hours later...i might not wait for long hours. I had to take my car back to meed my friend and had to trip to dealership again....I waist my 6 hours for nothing. Even he did not apology what happened. He was very arrogant and did not service well .... Do not go there if you can.

My salesman Ken was very kind and helpful with understanding my needs and wants. The journey was a bit rough the first year, 2017, having to wait one whole year to buy this car, because of the damages done to it by the toyota repo man, which should of never of happened. Moving forward, when it was sold back to me by toyota, I did not know nor was I informed that the vehicle was damaged by the repo, during the re-purchasing of this vehicle that is. Now having to eat $5,919.00 and be upside down, and plus the price of another vehicle, is the bad news. Now, financing $29,834.46, Because I wanted to be happy with my vehicle, so I got the this one. I am Not 100% happy with the deal , but I am hundred percent happy with the car! thank you Ken

They will take your money and never register your car. The customer relations guy is a pompous, arrogant waste of time to speak to. Good luck getting the paperwork straight! Going on two months of trying now.

This location left me smiling from ear to ear with their customer service. From intake to close, every representative I engaged with (service, sales, & finance) were attentive and provided the answers to the questions I had. I’d highly recommend this location.