Crossroads Hyundai of Loveland

Charged me $650 for handling fees.broken windshield.sell me a warranty for $4000 without my consent.Please don’t go there if you care about your $$ money.

Please listen to all the other 1 star ratings! Do not waste your time and mental health to this dealership!The sales consultant was great, but rest of the people in this dealership are ignorant people. I gave them a 1 star rating and they asked me to re-review them, so the higher ups don't see that their customer was not happy. This dealership is totally misrepresenting Hyundai company and their reputation. If you are considering a Hyundai car, please go somewhere else.

Horrible customer service. The service department, and it's Assistant Manager have repeatedly given me false information and changed their story. They say I need to purchase a new battery so that they can find out what is wrong with my car but also said they were able to charge the battery. I will Never go back to this dealership. I have two teenagers that will be purchasing vehicles soon and will find somewhere else, anywhere else to buy them.

I would give a zero star if it would let me!!! Do not work with this dealership or the salesman Michael! Oh and don't both with the Manager Daivd, he is useless as well. We drove 100 miles to buy a car had an appointment and everything! They sold the car 5 minutes before we arrived. The salesman wouldn't even come talk to us and the manager David said " oh well isn't this unfortunate"! They are rude and liars in my opinion! In general that's most salesman when buying acar but this place takes the cake ! Beware

One of the worst overall experiences of my life. I purchased a pre-owned vehicle from Crossroads Hyundai on July 15, 2020. Within the first few weeks of ownership the vehicle broke down and left me stranded in a drive-thru in Longmont with cars in front of us and behind us. One week later the car broke down AGAIN on a six lane section of I-25 with my small child in the vehicle. We found ourselves in a very precarious and scary position at that time. My mechanic tells me the car cannot be recovered or repaired and has put the car in his "suspicious" category. It is dead. 36 days after purchase from Crossroads Hyundai. Prior to purchase I was assured they had their mechanic inspect every vehicle and there were no known issues apart from a broken window regulator which we agreed they would fix upon purchase. The ad they posted for the vehicle (which I attached to this review) claims the engine to this particular vehicle is "tried and true". Prior to its death on I25 I purchased a new set of tires for this vehicle and paid for other minor repairs to be done within the first month. The vehicle, the new tires, and elective repairs - thousands and thousands of dollars down the drain. This dealership took my money, my trade-in Volvo, and ran. For six days I called and e-mailed Crossroads Hyundai in the hopes of having a conversation about the situation. Nope. Only after posting an online review did anyone take notice. Their way of trying to rectify the situation? They actually tried to sell me another, more expensive vehicle. I would have to be insane to purchase anything further from them. They feel absolutely no ethical responsibility to rectify the situation. Thanks to them I'm a single mom with a small child facing a winter either completely without a car or significantly deeper in debt than I want to go. We chose to purchase from this dealership to avoid a shady experience. I made it incredibly clear that reliability was my number one concern. I feel taken advantage of, lied to, stolen from, and gaslighted. Additionally, it took seven weeks - until September - to receive the title and paperwork from Crossroads Hyundai. They lied to me about including taxes in the purchase price. They only included one of the necessary taxes and I ended up having to shell out hundreds more at the DMV to register the heap of junk they sold me. And they took my beautiful, vintage Volvo 240 as I traded it for a lie. Perhaps they would argue they had no knowledge of the situation with the car (which no expert I have consulted with believes). However, as licensed and bonded experts in their professional field of used automobile sales it is their duty to know what they are selling. So, either they lied about the vehicle's condition or they neglected their professional duties as experts. In my opinion, this dealership and the people who sold me this car behaved unscrupulously, and unethically. In my opinion, they are criminal. I HIGHLY recommend running in the other direction from this place. As I read reviews across the internet, I don't seem to be the only victim.

One of the worst overall experiences of my life. I purchased a pre-owned vehicle from Crossroads Hyundai on July 15, 2020. Within the first few weeks of ownership the vehicle broke down and left me stranded in a drive-thru in Longmont with cars in front of us and behind us. One week later the car broke down AGAIN on a six lane section of I-25 with my small child in the vehicle. We found ourselves in a very precarious and scary position at that time. My mechanic tells me the car cannot be recovered or repaired and has put the car in his "suspicious" category. It is dead. 36 days after purchase from Crossroads Hyundai. Prior to purchase I was assured they had their mechanic inspect every vehicle and there were no known issues apart from a broken window regulator which we agreed they would fix upon purchase. The ad they posted for the vehicle (which I attached to this review) claims the engine to this particular vehicle is "tried and true". Prior to its death on I25 I purchased a new set of tires for this vehicle and paid for other minor repairs to be done within the first month. The vehicle, the new tires, and elective repairs - thousands and thousands of dollars down the drain. This dealership took my money, my trade-in Volvo, and ran. For six days I called and e-mailed Crossroads Hyundai in the hopes of having a conversation about the situation. Nope. Only after posting an online review did anyone take notice. Their way of trying to rectify the situation? They actually tried to sell me another, more expensive vehicle. I would have to be insane to purchase anything further from them. They feel absolutely no ethical responsibility to rectify the situation. Thanks to them I'm a single mom with a small child facing a winter either completely without a car or significantly deeper in debt than I want to go. We chose to purchase from this dealership to avoid a shady experience. I made it incredibly clear that reliability was my number one concern. I feel taken advantage of, lied to, stolen from, and gaslighted. Additionally, it took seven weeks - until September - to receive the title and paperwork from Crossroads Hyundai. They lied to me about including taxes in the purchase price. They only included one of the necessary taxes and I ended up having to shell out hundreds more at the DMV to register the heap of junk they sold me. And they took my beautiful, vintage Volvo 240 as I traded it for a lie. Perhaps they would argue they had no knowledge of the situation with the car (which no expert I have consulted with believes). However, as licensed and bonded experts in their professional field of used automobile sales it is their duty to know what they are selling. So, either they lied about the vehicle's condition or they neglected their professional duties as experts. In my opinion, this dealership and the people who sold me this car behaved unscrupulously, and unethically. In my opinion, they are criminal. I HIGHLY recommend running in the other direction from this place. As I read reviews across the internet, I don't seem to be the only victim.

Having purchased a used car from this dealer over 2 years ago and having the engine blow within a couple of months of driving the car off the lot I have a long list of issues with this dealership. The 1st issues is with the BS warranty they offered on the used car, while it was being sold to us it was said to cover the cost of anything that could happen to the car and that is the best thing in the world. me working in a field where I do warranty work daily I bought the warranty feeling the sales associate might be over hyping the warranty a bit but it could help to have the peace of mind. once the engine blew not only was it a battle with the dealership to even get them to help they told me straight up that I would have to cover the shop charges labor and parts totaling over $9000, (somewhere in the ball park of $4000 for the engine due to lack of supply, and $5000 for shop charges) this was not feedable for me to do out of pocket so I worked with the shop we were at to see what options we had, the has since been sitting in the lot of shop waiting on the dealership to approve the replacement or get a deal with them to get my car fixed. I had called multiple people at the dealership and even worked with warranty company who said they would not cover me at all given the time frame it was the dealer's responsibly to take care of this. even from what the mechanic found this issue should have been found at the dealer before the car was even put on the lot for sale, and if was found they should have noted it somewhere with the car. This issue has been on going for over 2 years and I have given up hope of this dealer making anything right with all the pain and suffering they have caused me over this time. this review might be 2 years old and the way they do their work might have improved over the last 2 years, but I doubt it, they had over 2 years to make it right with me and have yet to do so. TLDR: Dealership over promised and failed to even get close to fulfilling their promise, engine issues that could have been found from well before the car was given to them was sold and they refuse to take responsibility for shady practice's. If they are your last hope of getting a car go to private sells on social media sites, you'll find listing that are not only more honest but the vehicle will last you longer for you money.

What a great, and easy, process of buying a new car! Our sales consultant, Scott Adeler, was spot on with his service, answering our questions and made the whole experience easy and pain free from the first contact all the way through finance!!

The dealer lied to us about the warranty. They refused to acknowledge their mistake. The manager then came and lied to us about it saying no one told us that. Which was not even 2 minutes after the salesman apologized for it. The service manager tried to tell us that our climate is critical on cars and we have to do twice as many oil changes (ever 3.5k miles) in order to keep the warranty on the car. After we confronted the sales manager and salesman on the lie about the warranty on the car, they refused to do anything about it when I said I don’t want the car any more (5 days after buying it) They said since Colorado is a contract state, we’re not going to do anything about it. I felt bamboozled into a car that doesn’t offer, warranty wise what I’m currently paying for and I’m disgusted with their careless attitude towards new customers. When I went into finance they tried to up sell me an extended warranty on a brand new car, I told him save your breathe I don’t need it, then the finance guy said told us they’re give us 4 years maintenance covered for the same payment which we’d already been given SO in my head I thought oh that’s nice They’re showing appreciation for me BUT NOOOO after the first bill came in the mail I saw the extra almost $3000 charge on there that wasn’t there before. They only want the sell and then they’re done with you. It’s like a hit it and quit it kind of dealership.

We contacted the salesman Clint about coming to look at a car. I told him we lived an hour and half away. We had an appointment to come in. The roads were really bad because of snow but we decided to travel anyways because we really wanted the car. We got a call from them 10 minutes before we got there saying another salesman sold the car. They had an appointment and could’ve held the car for us and did not!!