Crossroads Hyundai of Loveland

Typical bate and switch dealership, they advertise good deals I try not to be total junk smelling of ashtrays and rust buckets. I have contacted this dealership at least three times in the last year trying to get a good car, but It can't happen here. I would never recommend this dealership to anyone.

Had a great experience with the dealership and an auction purchase after making a poor decision on a new car. Sales person was knowledgeable and helped me figure out what the best car would be and was able to get it shipped cross-country quicker than I would have thought!

Run away from this unethical establishment. They tried to charge me an extra $5,000 for a Palisade hut were not ip front about it. They tried to hide it in the numbers they gave me for the car, but I had done my research. Since they are untrustworthy I will never buy from them and neither shoukd you. They should be reported to the Secretary of State which I plan to do.

They pressured me into over $2000 of add-ons like a clear bra and window tint, but did not include floor mats and forgot to do any pre-delivery checks. Resulting in multiple follow-up communications requesting the services I was charged for. This is on top of what started as a $5000 over-MSRP markup that was not publicized until I was actually trying to buy the car. Overall the who experience was extremely unpleasant, with the only exception being the test drive before I was actually trying to purchase.

Terrible old school practices designed to separate you from your money. Do not shop here, you will regret it

Lori was awesome! Great salesperson. She sat down with us and found out what we wanted and what our price range was. After we made a decision to purchase our vehicle, she sat with us and walked us through all the electronics. She called a week later to make sure we were okay with everything and invited us back in to review all the components again. Mike - the finance guy - was great in walking us through everything. Friendly environment in today's crazy world.

Total trash dealership! Price Gouging up to $10,000 over MSRP. Refuses to accept paid in full but forces you to finance through them ONLY. Add $5,000 extra warranties without permission. Their number one goal is to squeeze every bit of profit they can. From their crap financing and receiving commissions for, adding bogus non approved warranties up to $5,000, price gouging their cars a minimum of $5,000 to over $10,000 OVER MSRP!!! What is said on phone will be guaranteed a lie when ypu arrive in person. Their tactics are trash, greed and xxxx. Seriously stay away from this unethical dealership!

Got my lease buyout paperwork all messed up and showed I had turned my lease vehicle in.. 🤔😡

I don't leave bad reviews, but my experience was so poor that I want to save others the same grief. I sent a respectful email to the salesperson, sales manager, and dealership president over a week ago, but have yet to hear anything back. I went into Crossroads Hyundai to buy a used car. I was as polite, agreeable, and cheerful as possible, and they took advantage of me anyways. I thought it had gone well, the sales and finance people seemed nice if a little pushy, hurrying me through the process, but over the next week or so I discovered things that made me feel as though I had been swindled. Here are my grievances: - I was charged $1,700 to put a window tint on a car that already had a window tint. - They disguised the fact that it was a smoker's car by putting a strong chemical smell in it. - I was told they would detail the car overnight, but they didn't touch it - things you wouldn't automatically check like the back cupholders were still filthy. - I needed a ride to pick up the car and asked for a shuttle service; they told me they couldn't find the driver, so I should get an Uber and give them the receipt and they would take care of it. When I got there, they told me they would add it to my financing. - One of the back window switches wouldn't work, but this was fixed when I went in for a recall - no mention of my email. I can't in good conscience recommend this dealership to anyone. They do not seem to care about their customers, they don't respond when you approach them respectfully, and, while I love the car I bought, I regret giving Crossroads my money.

This place is an Absolute Disgrace ! Ask anyone to name 1-2-3 what dealers do to pile on worthless fees and charges to rip customers off outside of the finance office. Most would say , tinting and the bs clear paint protection bras , window etching and market adjustment Markup. This Ridiculous place does all 3 on almost every vehicle on their lot . $1699 for their LOL "Colorado pkg" which is the 100 tint job and the currently priced $50 clear bra by 3M. $499 window etching that they tell you LOL"prevents auto theft,like a thief gives a crap if there is numbers scribed on a window , and the topper a market adjustment of between $2500 and $6000 on EVERY vehicle that had a sticker. This unscrupulous dealer also has probably %25 of the New vehicles with Missing drive outs displayed.Pleas people if you are reading this RUN don't walk away .This place is the car dealer people WARN you about Everywhere ! I inquired about the addendums that they add to All of their vehicles of 2 different sales people and both Laughed and told me Everyone does it. UMM NO they don't. We went to 4 different dealerships on this sat 3-12 and they were the Only one with these pathetic addendums on their vehicles looking at 4 different car brands. Shame on this place, they don't deserve a business license !