Reviews
great service
Easy to set up appointment, ease of dropping off the car and the ease of picking up the car. they servicemen were very personable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great service experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Great Service
The feeling of not being hassled to purchase. You feel welcome and not bombarded.Trace was great took his time and explained everything to me
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a hassle-free and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Great Service Experience
The same great service experience I have received over the last 9 years. my Forester has only been serviced at Gerald Subaru of Naperville.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great service experience Ronald! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Choice made easy.
The effort that was put forth to help my wife and I feel comfortable with our choice in vehicles. Also, we were presented the opportunity to discuss all options. The dealership is very professional top to bottom.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new car, Paul! Thank you for taking the time to write about your experience. It's great to know that our staff was able to provide you with a pressure-free and professional purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Great dealership
I am told the cost if any, and the work is done correctly the first time. The service department personnel are friendly and knowledgeable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Joseph! We're glad to hear that our team was friendly and knowledgeable! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Service call
Collin was great with signing me in and helped to clarify my issues. Collin was also very helpful in checking me out once the work was completed as we reviewed what was accomplished. He was able to sit in the car with me and answer 2 questions that I had forgotten to ask the day before
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your review, Zoe! We really appreciate your business and are so happy that Collin could provide great service to you and your vehicle. We look forward to seeing you again! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Good Service
Service experience was smooth and service time also not much. Except some trouble in drop off service, my experience was good . I would recommend this facility for service
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Raghuram, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Great Service!
I brought my 2017 Legacy in because I had a check engine light go on, then off after a couple of days. I wanted to still get it checked out. Great service! Collin was very helpful and very courteous describing the problem and error message that came up with our vehicle. We were told to bring the car back in if the check engine message occurred again and we were only charged half price for the diagnostic check. We have always had great service when we've had to have any kind of service here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Frank and thank you for your kind words. We are very happy to hear that Collin was so attentive during your visit to our dealership and that he gave you some insight into your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Outstanding service
Everything. Outstanding service. The service tech was extremely helpful. Worked with me on several issues, and kept me updated at all times.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your excellent input Gene! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Great Service
Friendly, courteous, and respectful! They were eager for business without being overwhelming. I couldn't have asked for a better buying experience.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for the wonderful compliments, Nelson! We couldn't be more pleased to hear ourselves described as friendly, courteous, and respectful. We hope you enjoy your new car and look forward to seeing you again whether for routine service or another purchase. Thanks again! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville