Reviews
customer service in Repair Department
the customer service is always top notch. the time of wait is usually spot on. disappointed in the cost increase for being a long time customer in the repair department
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to write such great feedback, Diana. Our primary focus is to provide each and every customer with truly exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Nino McMorris General Manager Gerald Subaru of Naperville
Great overall service and experience
Everybody I worked with was very professional and courteous. Ehab Aref, my Sales Consultant, was very helpful in finding the car I was looking for and kept me informed on the status of the delivery of my vehicle. He offered his help with explaining the car’s features and was overall very knowledgeable and kind. Michael Price was also very helpful with the financial part of the purchase and helped me get the right maintenance and extended warranty for my vehicle. It was overall a great experience purchasing a car from Gerald Subaru.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Great service
The staff was great and really helpful. Jesse and Kenny helped me with the whole process and made it easy to understand.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with truly exceptional service, and I am extremely happy to hear that Jesse and Kenny were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Excellent Service
Customer service very polite and concerned about my needs. The service performed was antiquit and customer service notified me as soon as my car was ready.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Routine Service
It was great having Trish to text timely info & explain what services are being done. It was easy to get in & out of service quickly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the truly exceptional review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Great service
Service assistant was very polite; Very efficient, maintenance work was completed before estimated time. Received a complimentary car wash which was much appreciated in this weather.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, we are glad to hear you enjoyed your recent visit to our service department. At Gerald Subaru of Naperville we believe clean cars make happy customers and are pleased to hear you appreciated your complimentary car wash! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Great Service!
Efficient quick service, Time estimates are right on the money. Clean new service area. Personnel walks thru services recommended in good detail
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving kind words. We plan to continue giving great customer service and a clean place for all our guests during their visit to our dealership. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Great service and people you can trust
Colin was very patient in going through the status report of my vehicle. And gave me several options, up to and including a ride home if I couldn't stay and wait for the repairs to be done. He was very pleasant and eager to answer any service questions I had--and explain in detail. This is why I still come here, I like the service department and I feel like they are very trustworthy, proficient, professional and friendly, as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stacie, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Oil Change and Tire Rotation
Came in and resolved some concerns and made it easy not to stress about the oil change. They also put in a tad more tire pressure for the winter like you should due to cold weather.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Service Comment
Staff were very personable and helpful, and got the work done promptly. Kept me informed throughout the whole process. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so personable and helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville