Reviews
I come here all the time to get my car looked at and
I come here all the time to get my car looked at and every time they never disappoints me joe was amazing walking thru every step possible keep up the great work!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Christen, we're incredibly glad to hear about your wonderful five star experience with our team and services during your last visit! We appreciate you being able to take the time to share your feedback and kind words with us! The McGrath Acura of Downtown Chicago family looks forward to serving you for years to come!
Fantastic experience, the second mdx we bought this year!
Fantastic experience, the second mdx we bought this year! Thomas and his team are the best! The found the perfect MDX for us!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lisa, we're over the moon to have received your five star rating regarding your last experience with our team and services! Especially when working directly with Thomas, as well as the rest of our incredible team members! Thomas it truly the best! The McGrath Acura of Downtown Chicago family looks forward to serving you for years to come!
Took my car in for servicing and ended up paying for all
Took my car in for servicing and ended up paying for all these diagnostic readings without even getting anything fixed. Full report wasn’t even sent to the warranty for attempted coverage. Prices were ridiculous. Ended up getting my car back without getting anything fixed and taking elsewhere. Waste of time and money
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jessica, our team would love to get to the bottom of it. We care deeply about every detail, big or small! Please reach out to Rachael Jones, at 630-371-6330 rjones@acurawestmont.com. McGrath Acura of Downtown Chicago looks forward to hearing from you soon!
Good appointment appointment making experience, vehicle
Good appointment appointment making experience, vehicle serviced as requested, first rate service rep, overall superior customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're delighted to hear about your wonderful five star experience with our team and services! We appreciate you being able to take the time to share with us as well! The McGrath Acura of Downtown Chicago family looks forward to serving you for years to come!
Excellent service.
Excellent service. Professional staff. Receive car at estimated time. Very good like the updates via cell phone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're thrilled to hear about your fantastic five star experience with our team and services! We appreciate your kind words! The McGrath Acura of Downtown Chicago family looks forward to serving you for years to come!
Worst experience ever in trying to buy my second car here
Worst experience ever in trying to buy my second car here I am a returning customer and was treated unfairly. Financial management was the worst made me felt uncomfortable with him getting loud and obnoxious with questions I had about completing my purchase. Be careful where you shop . shop around . Got to love your job to treat people with respect and kindness!! Thanks Acura of Chicago!!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Jess, our team would love to get to the bottom of it. We care deeply about every detail, big or small! Please reach out to Rachael Jones, at 630-371-6330 rjones@acurawestmont.com. McGrath Acura of Downtown Chicago looks forward to hearing from you soon!
Jimmy and his manager were awesome!
Jimmy and his manager were awesome! They got me the deal I wanted quickly and made everything super easy! Would recommend them to anybody!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're delighted to hear about your wonderful five star experience with our team and services! We appreciate you being able to take the time to share your kind words with us! Especially when working directly with some of our fantastic team members! McGrath Lexus of Chicago looks forward to your next visit with us soon!
Maria
Maria on Elston Ave. Chicago at McGrath was and is an excellent salesperson! She’s knowledgeable, professional, and had a likable personality. If grading a paper for Maria, I’ll give her an A+
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we're delighted to hear about your excellent five star experience with our team and services! Especially when working directly with Maria, she's the best! We appreciate your recommendation! The McGrath Acura of Downtown Chicago family looks forward to serving you for years to come!
Prompt service.
Prompt service. Replaced my Rfcu side mirror assembly the very next day without much wait
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're glad to hear about your wonderful five star experience with our team and services! We appreciate your support dearly! The McGrath Acura of Downtown Chicago family looks forward to serving you for years to come!
Horrible service I was suppose to get a call back
Horrible service I was suppose to get a call back yesterday and still waiting disappointed 🤦I'm still waiting
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello valued customer, our team is overly apologetic that you didn't experience our normal McGrath five star standard, during your last visit. Our team would love to get to the bottom of it. We care deeply about every detail, big or small! Please reach out to Rachael Jones, at 630-371-6330 rjones@acurawestmont.com. McGrath Acura of Downtown Chicago looks forward to hearing from you soon!
Hello