Reviews
The entire team provides timely and excellent customer
The entire team provides timely and excellent customer service. Johnny and the parts manager found the out of stock part I needed and Marc made sure it was quickly installed. I always receive fantastic service at McGrath!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Suzan, we're over the moon to hear about your awesome five star experience with Johny, as well as the rest of our fantastic team members! We appreciate you taking the time to share your kind words! The McGrath Acura of Downtown Chicago family looks forward to your next visit with us soon!
Excellent Customer Service
Excellent customer service… their service department is top notched. Very polite agents attending to every issue and needs. They even arranged for transportation to and from work which was very convenient.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, our team is thrilled to hear about your excellent five star experience with us during your last visit! We appreciate you being able to take the time to share with us, your kind words mean the world! The McGrath Acura of Downtown Chicago family looks forward to your next visit with us soon!
The sales people are very patient.
The sales people are very patient. Very informative. Easy to work with overall making the car shopping experience more enjoyable and not so stressful
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mike, our team is delighted to hear about your wonderful experience with us during your last visit! Especially when working directly with some of our incredible team members! We appreciate your support dearly! The McGrath Acura of Downtown Chicago looks forward to your next visit with us soon!
Great service.
Great service. In and out fast and washed car. I have owned 9 Acura cars and McGrath is the best.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Edward, our team is thrilled to hear about your wonderful five star experience with us during your last visit! We appreciate your continued support and loyalty! The McGrath Acura of Downtown Chicago looks forward to your next visit with us soon!
Awesome Excellent customer service Personalized
Awesome Excellent customer service Personalized attention Friendly Attention to details Well informed of vehicle specifications
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, our team is thrilled to hear about your excellent experience with our team and services! Your kind words mean the world to us! We appreciate your business dearly! McGrath Acura of Downtown Chicago looks forward to your next visit with us soon!
Bait-and-switch add on fees.
Sent me an out-the-door quote that included $3,000 of add ons for McGrath advantage fees and a First Place Chemical fee (both at $1495 add on). so the price went from 29,995 to $33,683. Typical bait-and-switch.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello valued customer, our team is extremely sorry that you didn't experience our normal McGrath five star standard, during your last visit. Our team would love to get to the bottom of it. We care deeply about every detail, big or small! Please reach out to Rachael Jones, at 630-371-6330 rjones@acurawestmont.com. McGrath Acura of Downtown Chicago looks forward to hearing from you soon!
McGrath Acura Downtown has trustworthy service
I have had my car serviced at the McGrath Acura Downtown since they opened. And years later purchased a second car from McGrath. I recently brought my 2002 MDX in for diagnosis and was given advice from the service manager Joe that was valuable and constructive. They are trustworthy and get the job done efficiently and quickly.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Amy, we love to hear stories of this nature, our team is incredibly thrilled to hear about your wonderful five star experience with our team and services! We appreciate you taking the time to share with us as well! We'll be sure to pass along the five star rating to Joe! McGrath Acura of Downtown Chicago looks forward to your next visit with us soon!
Called last minute for an oil change and Joe got me in.
Called last minute for an oil change and Joe got me in. As usual, the service was prompt and friendly. It helps that I didn’t have to pay for a repair. The waiting area was clean and comfortable. The service was quick and easy. Thanks, Joe!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're delighted to hear about your wonderful experience with Joe, as well as the rest of our awesome team members and services! McGrath Acura of Downtown Chicago looks forward to serving you for years to come!
Stephanie is Legit!!!
From sales and especially service, this place is highly professional and makes things quick and easy for buyers! I highly recommend Stephanie as your service advisor!! She is legit!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Keith, we're delighted to hear about your wonderful experience with our team and services during your last visit with us! Especially when working directly with some of our incredible team members! We appreciate your support! McGrath Acura of Downtown Chicago looks forward to serving you for years to come!
Stephanie, my service advisor always provides excellent
Stephanie, my service advisor always provides excellent service. Quick, efficient and friendly service is what I always receive.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're thrilled to hear about your wonderful experience with Stephanie, as well as the rest of our incredible team members! She's the absolute best! We appreciate your support dearly! McGrath Acura of Downtown Chicago looks forward to your next visit with us soon!