Reviews
Write a review2016 Lincoln MKS at Covert Ford Lincoln
I took the car in for a 15000 mile checkup. Tires were rotated and swapped front to back. And, a total checkup plus oil was changed. We had a slight misunderstanding about whether the type of oil was to be totally synthetic or part synthetic. But, it was resolved to much better than my expectation and I came away more than totally satisfied. I will continue to have my service done at Covert Ford Lincoln in North Austin.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ronald, we're pleased to hear everything was completed to your satisfaction! It means so much to us to have earned your trust in our business. We hope to see you again in the future! Take care!
Covert Ford Service
Whitney Orr and other service managers I have dealt with in the past are all top rate. Friendly, responsive and professional, this, for a dealership, is a quality operation.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for the nice review, Peter! We really appreciate this feedback and I'll be certain to share your compliments with Whitney and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Best, Bert Sheppard - Internet Director - bertsheppard@covertauto.com
Billy Shoemaker
Covert Ford always provides excellent service and support.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We really appreciate you taking the time to leave us feedback on your visit! We hope to be of service to you again! Take care!
Covert Service and Sales
Covert has great sales and service. Just bought another new truck from them today!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind words and perfect rating, Thomas! Best, Bert Sheppard - Internet Director - bertsheppard@covertauto.com
Covert on 183, Austin
Facility for service is to small. Service advisor was awesome and she kept me informed while waiting on my oil change and tires rotated . She was very courteous and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 2.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great feedback, Thomas! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Best, Bert Sheppard - Internet Director - bertsheppard@covertauto.com
Friendly, Helpful service
Service Advisor Bryan Landers kept me advised of progress and expected time as I waited.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for giving us the opportunity to service your car. I am happy to hear that everything went well for you. I will pass your feedback along to Bryan. Drive safely. Best, Bert Sheppard - Internet Director - bertsheppard@covertauto.com
Oil change
It was all good . It just takes 2 hours sometimes.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pamela, we appreciate your feedback. Thank you for continually choosing us for your vehicle needs. Best, Bert Sheppard - Internet Director - bertsheppard@covertauto.com
Poor Customer Service
I emailed this dealer TWICE about a vehicle and never received a response! Why is this offered when obviously they have no intention of answering the email? I'm done with this place. I will only buy from dealerships that actually acknowledge the fact I want to buy from them. Very disappointing.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We deeply regret to hear of any breaks in communication; we can assure you this is not up to the standards that we strive for. If you are willing, we would like the chance to talk to you further so please do call us at (512) 345-4343 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Terrible Service
Terrible experience. Did not listen to what I had to say. Was more worried about how much they were going to get out of me as far as charges.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
John, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. We would like the chance to talk to you further so please do call us at (512) 345-4343 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Super service at Covert Ford Austin
Professional service from start to finish. I recommend you use Covert Ford for your Ford automobile maintenance for basic oil changes and more complex problems if you have them. Covert is a great Austin family that knows the automobile business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We really appreciate your feedback, Roy! Please let us know if you have any additional questions about services you received and thank you again for choosing Covert Ford Inc.!