Reviews
Write a reviewGreat service
Everything except the length of time they had my truck but, it all worked out ok because I became ill and couldn't get it if it would have been ready anyway.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Charles, we love hearing about customers that have a great experience at Covert Ford, so thank you for telling us you are one of them! We appreciate that you trusted us with assisting you with your vehicle needs and are proud that you chose our dealership. Please feel free to contact us if you have any questions or would like to book a future appointment. Sincerely, Chris Uranga | GSM
great service
service was fast and reasonable. All representatives were helpful and friendly. I would definitely recommend Covert Ford service to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the amazing recommendation and review, Edward. I am ecstatic to hear that you were so pleased with the service you received at our dealership. We strive to provide exactly the type of experience you described for each and every customer. Our team is committed to supporting our customers any way we can. We look forward to your next visit. Sincerely, Chris Uranga | GSM
Great All Around Service
I appreciated the good, honest nature of all the people I worked with. No pressure from the sales force to settle for a car that didn't meet my specifications. In fact they brought in a truck from another dealership for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write this great review and assign our dealership a perfect star rating, Charles! We are happy to learn that our sales team went above and beyond during your visit. I hope we have earned your repeat business; we'd love to continue impressing you during future visits. Sincerely, Chris Uranga | GSM
Oil change.
Wayne was very pleasant and courteous, had my oil change executed in perfect time. I was disappointed to see the exterior of the car not washed however, this is something that we always get from our Honda dealer on Ben white.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We sincerely thank you for taking the time to leave us your review, Jeannine. Our customers are very important to us, so it is a pleasure to hear that all of your vehicle needs were accommodated and Wayne helped you out during your time with us.. We hope to have the opportunity to see you for future visits! Sincerely, Chris Uranga | GSM
A pleasant experience
Employees very friendly and helpful. They were very patient and answered my questions. I never felt rushed. I would definitely recommend this dealership.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We sincerely thank you for taking the time to leave us your review, Freda. Our customers are very important to us, so it is a pleasure to hear that all of your vehicle needs were accommodated. We are very happy to hear that our team took great care of you during your visit! We look forward to seeing you again soon. Sincerely, Chris Uranga | GSM
Excellent buying experience
Fast friendly service. Jose took us for a test drive several weeks ago, and based on that experience we knew we wanted to work with him when it came time to buy
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for sharing your feedback with us, James! I am proud to hear that you had such a great experience working with Jose. He is absolutely an asset to our team, and we will make sure your compliments are heard. We hope you enjoy your new Ford! Looking forward to next time! Sincerely, Chris Uranga | GSM
Covert Ford car buying experience
Mark Hanes was great. knowledgable, personable & was able to get me what I wanted for my trade to make the sale. The whole process was no hassle & the easiest car buying experience I have ever had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, we really appreciate you writing about your experience with us! Our entire staff works hard to deliver knowledgeable customer service while maintaining an honest and hassle-free atmosphere. I'm so glad Mark was able to prove that to you personally. Congratulations on your new vehicle; don't hesitate to call or stop in if you have any additional questions or concerns. Sincerely, Chris Uranga | GSM
Covert Ford Buying experience
Very Personal service. We are return buyers and worked with the same salesperson as we had bought from before. Great price, great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for the kind words and congratulations on your new car, Gary! I am so pleased to hear that sales team was helpful and accommodating throughout your car-purchasing experiences. Our number one goal is providing exceptional service to each and every customer, and it is always rewarding to hear when we achieve this. We can't wait to see you again for future needs! Sincerely, Chris Uranga | GSM
Cover Ford is Awesome!
I have been bringing my Ford vehicles to Covert Service since moving to Austin. I trust the high quality of service I've consistently received over the years, and I especially appreciate my service advisor, John Nay, for his responsiveness and attention to detail when it comes to making sure my car is well-maintained.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lois, we love hearing about customers that have a great experience at Covert Ford, so thank you for telling us you are one of them! We appreciate that you trusted us with assisting you with your vehicle needs and are proud that you chose our dealership. Please feel free to contact us if you have any questions or would like to book a future appointment. Sincerely, Chris Uranga | GSM
Excellent Service; Facilities;
I have known Steve Hathaway since 1986 when he assisted as a service rider with Charles Maund Jeep. Steve is a fantastic service rider and person. I refer every Ford owner that I know to Steve. The trust and honesty factor is huge when dealing with car service and Steve is the definition of a service rider with trust and honest. He always provides the BEST service ever !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sheri, thank you so much for recommending us, we greatly appreciate you spreading the word on our behalf! We are happy to hear that Steve has provided top notch service for over two decades! We look forward to many more future visits with you! Sincerely, Chris Uranga | GSM