Reviews
Write a reviewBest experience I've ever had buying a car
Everyone I worked with was pleasant, helpful and patient with all my questions. I did not feel pressured or "bullied" into making a decision. I've had this experience at other car dealerships in the past. I could also tell that the Ilan, my salesperson, Susan in finance and the gentleman who does the "car class" on Tuesday evenings, all believe in the Ford brand.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Yvonne, we really appreciate you taking the time to share your wonderful feedback! We are pleased to hear that Ilan, Susan, and our team provided top notch service during your car buying session. We know how stressful the experience can be so its always great to hear when we can make a difference. We hope you're enjoying your new car and we look forward to next time! Sincerely, Chris Uranga | GSM
Top Notch Service
The entire team at Covert Ford was top notch including our sales rep Mark Hanes. Even to the final purchase having Paul the finance director show value in leasing our 2014 Ford Fusion after hearing the purpose of the vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind words, Kyle. Mark and Paul are valuable employees here at, Covert Ford, so I know you are in good hands. Showing each and every customer a hassle-free car purchasing session is very important to us and we are happy you personally experienced this. We hope you're enjoying your new Fusion and we look forward to your next visit! Sincerely, Chris Uranga | GSM
10,000 MILE SERVICE
Prompt service, wait time close to time service actually took BUT A MORE COMPLETE ATTENTION TO MY CAR SEEMED WARRANTED BASED ON THE MESSAGES I RECEIVED
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your sharing your recent experience with us, William. We are pleased to learn that our service team took great care of you during your time at our dealership. Our goal is to provide each and every customer with unmatched service and experience. We look forward to your next visit! Sincerely, Chris Uranga | GSM
Great Service
Wayne Andrews was so great and kept in touch throughout the day letting me know what was going on. Car was able to be fixed in a day which was great!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Debbie, we really appreciate you taking the time to leave us this great review. Wayne is a valued employee here at, Covert Ford, so I know you are in good hands. We are happy that you were well informed and you were back on the road in no time. We look forward to your next visit with us! Sincerely, Chris Uranga | GSM
Great service!
Paul was the rep that helped me. I only needed to get a bulb changed out. Instead of putting me through the line that was backed, Paul just switched out the bulb himself. He got me out of there in about 20 minutes. I will definitely be bringing my truck back to be serviced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing us this positive review, Michael. We are happy to hear that Paul was able to help you and get you in and out quickly during your visit. Our goal is to provide each customer with unmatched service and a quality experience. We look forward to seeing you next time! Sincerely, Chris Uranga | GSM
great Service, freindly, clean
The overall experience is great. They don't leave you waiting and then tell you it might be a while, up front with you all the way
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
What an enjoyable review to read, Bobbie! It is reassuring to know that that our team provided you with a hassle-free and welcoming service experience. Covert Fords primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm happy to hear that you left our dealership feeling confident. In the future, please do not hesitate to call or stop in if you should have any additional questions or concerns. Sincerely, Chris Uranga | GSM
Great service from Jackie Yates!
Jackie Yates, a Sales Consultant at Covert Ford Lincoln contacted me after I inquired about a Ford Fusion SE. I had been researching in order to buy a new vehicle for weeks and I narrowed it down between Covert Ford Lincoln and another Ford dealership in Georgetown. Covert Ford had the Ford Fusion SE model with all the options I wanted. I responded to Jackie?s email to inquire if the vehicle was on the lot and she said it was, so I went to dealership during my lunch break. Jackie got the paperwork done and sent over to the finance department and I was done within 45 minutes. Before I picked up the vehicle the next day, I asked for wheel locks. Jackie got me the wheel locks and also said to come back to get the car detailed! Great service from Jackie Yates!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Javier, we really appreciate you taking the time to leave us this wonderful feedback! Jackie is a valued employee here at Covert Ford Lincoln so I know you are in good hands. Our goal is to provide a hassle-free and knowledgeable purchasing experience. We are happy to hear that our team followed through during your visit. Enjoy your new Fusion! Sincerely, Chris Uranga | GSM
Service Manager steps up
Gene Webb personally took care of everything - just as he promised he would. I feel that he gave me priority service and I was very pleased.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing with us, James. We're happy to hear that you had such a positive experience with our dealership. Gene is a valued employee so I know you are in good hands. Please let us know if there is anything else we can do for you in the future and we look forward to seeing you again! Sincerely, Chris Uranga | GSM
quick response attentive and very professional
quick response and easy to work with. Ilan Ramrez paid attention to my requests and did what it took to meet my expectations
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for the kind words and congratulations on your new car, Carl! I am so pleased to hear that Ilan was helpful and accommodating throughout your car-purchasing experience. Our number one goal is providing exceptional service to each and every customer, and it is always rewarding to hear when we achieve this. We hope to see you again for any future needs! Sincerely, Chris Uranga | GSM
Great service
Wayne was very informative and cordial. A pleasure to chat with, he walked me through the potential concerns for my car's future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your recent experience with our dealership, Steve! We are thrilled to know that Wayne gave you knowledgeable and helpful information during your visit. We will be sure to pass your comments along to our team and we look forward to having the opportunity to work with you again. Sincerely, Chris Uranga | GSM