Reviews
Write a reviewMy Experience with Covert Ford
I liked making a purchase from a dealer that has ford family history. My grandfather started our first ford store in 1931. Since we sold our stores I have tried to give my business to family owned stores.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lucas, thanks for the incredible feedback! Our team is trained to deliver our guests with a memorable experience and I'm so happy to hear that this was the case for you. Our staff will love hearing that their services were appreciated. Be sure to follow us on Facebook and Twitter to find outstanding service specials. We hope to see you again soon! Sincerely, Chris Uranga | GSM
customer
service people were great,l like your place,but my car is not working! i am following the service people intructions to fix my car,unfortunately my car is worse, in fact i am frustrated with my new car i like my car but it is concerns me that i spent alot of money and this is not good.when i bring my car in, we must fix it this time, i am concerned about the safety! so ten months o frustration is about to get to me.i like this car in every way ,except between first gear and second gear, i am asking you to make sure you fix my car. oh yes, when i did my test drive in a focus, the gears shifted smoothly, my car does not do that.bottom line, i would like to fix my car or i must get another car to drive. thanks jwgeorge
- Customer service 5.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Willie, we appreciate you taking the time to share this feedback with our team. It is regrettable that you did not have a better experience working with our service team. We strive to give the best service possible and are disappointed that we let you down as a customer. Please contact me directly, I look forward to hearing from you! Sincerely, Chris Uranga | GSM | chrisuranga@covertauto.com
Great Dealership with knowledgable staff
I was able to contact the dealership online and look at the inventory. I received a followup email from a salesman who took information on specifics I wanted in a vehicle and found the right vehicle for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on the purchase of your new vehicle, Randall! We're thrilled to hear that our sales team was able to help you find the vehicle you were looking for. If you need anything else in the future, please feel free to reach out to us at your earliest convenience. We hope you're enjoying your new vehicle and we look forward to working with you again soon. Sincerely, Chris Uranga | GSM
Great service
Representative was polite, and work was carried out in the amount of time that I was told when I pulled into the service area. Cashier was also very polite and made me feel like they valued their customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dorothy, we love hearing about customers that have a great experience at Covert Ford, so thank you for telling us you are one of them! We appreciate that you trusted us with assisting you with your vehicle needs and are proud that you chose our dealership. Please feel free to contact us if you have any questions or would like to book a future appointment. Sincerely, Chris Uranga | GSM
Great experience
Our Sales guy Tim from the pre-owned department. He was honest, straight forward and worked hard to find me a car that I loved within my budget.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for the kind words and congratulations on your new car, Landen! I am so pleased to hear that Tim was helpful and accommodating throughout your car-purchasing experience. Our number one goal is providing exceptional service to each and every customer, and it is always rewarding to hear when we achieve this. We hope to see you again for any future needs! Sincerely, Chris Uranga | GSM
Excellent Service Advisor!
Linda Odom, the service adivsor, was wonderful. Also, my car was ready before promised which was a huge plus as I was waiting for it. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your recent experience with our dealership, Meryl! We are thrilled to know that Linda gave you great service during the repairs on your vehicle. We will be sure to pass your comments along to our team and we look forward to having the opportunity to work with you again. Sincerely, Chris Uranga | GSM
Fast transaction, awesome car
I appreciated how quickly the transaction was completed. Christine had me in and out while making me feel like I had plenty of time to ask questions regarding both the car and the transaction.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on the purchase of your new vehicle, Brian! We're thrilled to hear that Christine was able to help you find the vehicle you were looking for. If you need anything else in the future, please feel free to reach out to us at your earliest convenience. We hope you're enjoying your new vehicle and we look forward to working with you again soon. Sincerely, Chris Uranga | GSM
Personalized Service
The service was very personalized. I was escorted to the waiting room and then, also escorted to my car by my service advisor - he even opened my door for me!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing with us. We're happy to hear that you had such a positive experience with our dealership. Our team works hard to provide unmatched service for every customer. Please let us know if there is anything else we can do for you in the future. Sincerely, Chris Uranga | GSM
check service engine soon light
I have a 2003 Ford F150 that I bought at your dealership. Recently I had issues with the service engine soon light. After several sensors were replaced to no avail I brought it to your dealership.The problem was resolved quickly. I would like to thank your employee Wayne Andrews, Service Advisor,and help me a great deal. he was very professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you taking the time to leave a review, Joe. We are thrilled to know that our service team especially Wayne was able to find the issue and fix it in a timely manor. Showing each customer a quality experience is very important to us. Feel free to reach us anytime and we can't wait to see you next. Sincerely, Chris Uranga | GSM
Great buying experience.
I asked for OTD pricing via email from the beginning, got the answer from Scott Acker and was happy as a lark. No haggling, no walking back and forth to some mystical person to approve the deal. Did not get original vehicle, but was shown a number of options, again with OTD pricing and purchased the one I wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write us feedback, David. We are pleased to hear that Scott helped make your car buying process hassle free. Providing each and every customer with unmatched service is important to us. We hope you're enjoying your new car and we look forward to your next visit. Sincerely, Chris Uranga | GSM