Covert Ford

I used cars.com to find a vehicle I was interested in. Covert was good at following up through the whole process. I ultimately bought from a private party, but Covert was professional

Potential service customers, BEWARE of this dealership. I went in for an oil change and authorized only the cost of the oil change: $46.55 plus tax (which was more than the advertised price of $39.35 or less). However, my bill wound up being almost $300 after they performed some unauthorized and optional maintenance that is not even recommended by Ford's service plan. TERRIBLE...I will not return to this dealership and I would not recommend that anyone else go there for service.

Service department is a joke. Every time I pull into service bay, Service Advisors are just standing around and trying to avoid anyone who pulls up. They sit there and stare at you, but not a single effort to help. Typically, I end up having to glare someone down or having to bang on their glass cubicles to get any help. I went to get motor and transmission oil change today, and stayed around expecting it to take no more than 2 hours. 5 hours later, I finally had enough. Walked around all the garages, and didn't see my car anywhere. Spoke with my Service Advisor, and she said they're working on it. Took another walk around and saw my car on the lift, but guys were sitting around and goofing off. Went into office and asked for a manager, but was told they were on vacation. Seems a bit ridiculous that they didn't have a manager on duty. All in all, I waited 6 hours for a 2 hour service job. When I finally got my car back, my trip showed car had been drive for 25 miles; which would explain why I was unable to find my car anywhere on their lot. I called their 800 number for a 2nd attempt to talk to a manager, but was told he had already left for the day. But I was originally told the manager was on vacation. I've never experienced such horrific customer service. It's not over yet. I want to know who and why someone was driving my car without my authorization, why was I lied to when asked to speak with a manager, and why did a 2 hour job take 5 hours.

Service department is a joke. Every time I pull into service bay, Service Advisors are just standing around and trying to avoid anyone who pulls up. They sit there and stare at you, but not a single effort to help. Typically, I end up having to glare someone down or having to bang on their glass cubicles to get any help. I went to get motor and transmission oil change today, and stayed around expecting it to take no more than 2 hours. 5 hours later, I finally had enough. Walked around all the garages, and didn't see my car anywhere. Spoke with my Service Advisor, and she said they're working on it. Took another walk around and saw my car on the lift, but guys were sitting around and goofing off. Went into office and asked for a manager, but was told they were on vacation. Seems a bit ridiculous that they didn't have a manager on duty. All in all, I waited 6 hours for a 2 hour service job. Horrible experience, and dread going in for any service work. Buy your care else where.

Great and efficient buying experience. It was a pleasure doing business with Eiji and the finance staff.

I recently purchased 2 new vehicles at Covert Ford. There is a new Sales Tactic out (or new to me...) After the sales person gives you the perfect monthly payment and the perfect price, they have you clean out your trade in, then have you wait hours... Eventually you get back to Travis the money guy. Once you have wasted 8hrs of your day, Travis says "there must have been some mistake... "I'll talk to my Sales Person..."... "I don't know how he came up with these numbers"... I will meet you at this price... but we are losing money on this deal...." Travis will slide you a price that is 200% more than what the last person just told you. Now that you have committed your day, cleaned out your car, and your kid is crying they think this is the perfect time for a high pressure sale. True, this could have been a onetime deal; his sales person could really have made a mistake or was terrible at math.... But less than a month later... I come in to buy another vehicle....talk to a totally different sales person... and I must have found the original sales guys math tutor, both equally bad at math, both made the same "terrible mistakes" and Travis has to come to the rescue with a price that is 200% higher. Thus the whole process starts over again... Don't play the game. Ask for your car back and when they can come down in price, have them give you a call. Or take a picture with your phone of the numbers Travis is using and drive to another dealership. This is not unique to Covert Ford. I was at Town North Nissan the week before my first purchase at Covert, they did the exact same thing (guy named Ghani). I went to Covert thinking it would be a better experience and got the same garbage I would get at any other dealership. I really had higher expectations for this place, especially after I pointed out the above to them. Update I should of never went back to the dealership... I wish there was a negative star option... Below is an email I sent to the person in charge of Covert Ford today. Kenny, I was in you dealership today and thought I would shoot you an update. I should of stuck to what I said below, but thought the service section might have been different. 1) When I brought back the Escape for the recall it sat at the dealership for a couple of weeks. Understandable, would want to make sure the car was good before it left. When I picked up the Escape, they had lost my car and kept trying to give me someone else keys... Finally after an hour of them looking at my like I was crazy, the realized they had assigned the number they gave my car to another car. Then it took another hour for the car to be pulled up. 2) I brought my truck by because it had a nail in the tire. When I pulled up, I was informed that they could not patch my tire because I didn't buy the tires at Covert. I thought the whole reason of getting the tire package was to fix items like this. It was explained to me by Travis if I ever had this kind of thing happen while I have the vehicle this would be covered. Is it expected that there is only one set of tires for the life of the vehicle? 3) I came in today to get my tires rotated and oil changed. I was under the impression that this was also covered in the care package on the truck. I could have been wrong, and was willing to pay for it. When the service tech asked if I wanted him to pull my paperwork from sales, I told him not to and that working with Travis and purchasing the vehicles were less than enjoyable and did not want to get him involved. The service person comped my oil change, which is appreciated. But on the way out to pick up my truck....Travis took it upon himself to stand in the door way starring, smirking, shaking his head before he laughed and when back inside. Look, I know this is my fault, I should of stuck to my guns and not come back to the dealership in all these cases. I guess I am a glutton for punishment. Bu

"Eiji Evans made our car buying experience easy and enjoyable. He searched the entire state of Texas for the exact model and color of car we wanted and found it. Not only did he find the exact car we wanted but he was able to beat every other Ford dealer in the area. He delivered the car within two days and sealed the deal. We will never shop anywhere else for a car again, Eiji and Covert Ford have our business from now on. We highly recommend Covert Ford and Eiji Evans for all your new car purchases."

I arranged to purchase a vehicle weeks before it arrived on the lot. I had all the paperwork drawn up and placed a deposit to hold it. As I was coming from out of town, I scheduled an appointment and booked a hotel to go in and sign the paperwork days before the car was to arrive. The day before I was to leave I was called and told, "Sorry, we sold your car to someone else." This person purchased the car AFTER I had everything drawn up and placed my deposit. The car wasn't even in stock yet. Bottom line, they suckered the other guy into paying more and were not longer interested in my sale, even though they already committed it to me and were more than happy to take my money for a deposit. Now, after waiting for weeks on the car, I have nothing to show for it and am still waiting to get my deposit back. The irony? They asked me to pay more for the car I wanted based on their integrity and "professionalism". HA! What professionalism? This dealer was pathetic and I would NEVER recommend them to anyone, especially if you are interested in a pre-order.

Paul Roberge was my salesman. He was very professional, listened to my requests and was successful in obtaining the best price for my trade-in along with the overall cost of the F250 King Ranch equipped with the additional features that I wanted. There were no surprises and he was true to his word. I will shop there again the next time I'm in the market for a vehicle. Jack

This is the second car I have purchased from Covert Ford. I specifically went back due to the outstanding experience and service I received from Wendell Tanner when I bought for my first Mustang from him in 2006. I went back because of Wendell Tanner. There was not pressure to buy the first time from him - he let me make the decision. He was the kind of individual that seemed to really love his job, and translating that into the outstanding service he gave me. I purchased my 2011 Mustang from him in October of last year - and this experience was even better. I dont think I'll ever go to another dealership.