AutoNation Dodge Ram Arapahoe

Mike Hoffman was awesome! No pressure, he knows his stuff. Great job! I already recommended someone to him and the bought a truck the next day.

I am extremely dissatisfied with the service I received here. After contacting a salesperson to purchase a vehicle they were very unresponsive and almost seemed like they didn't even want to sell me a vehicle. I was buying this car from out of state, so I completely understand having some hiccups. That being said, almost any question I asked resulted in a "Let me ask my manager" response, which would have been totally fine if the salesperson had then got an answer to me in a reasonable time instead of me always having to follow up with them the next day, or even days later, to see if they had gotten an answer. After I finally purchased the vehicle I got a call from the car shipper to inform me that the vehicle's wind shield had a large crack in it. This was not documented anywhere, appeared in no pictures I was sent, and was the first I heard of it. The salesperson first tried to pass it off as if I had known about it saying she had sent me pictures of the car. However she did tell me that if the large crack in the wind shield would be a problem they would replace the wind shield. More on that later. A couple days later when I received the car the only paperwork that was included was the agreement to replace the wind shield and the temporary registration in my name. There were no copies of any of the paperwork I signed with the notary. I contacted the salesperson and the finance manager asking them for the paperwork and it took almost 2 weeks to get an email with almost illegible copies of the signed documents. After I finally received paperwork and could register the vehicle in my home state, I turned my attention to the promised wind shield replacement. The salesperson told me they would send a check for a fraction of the money it would take to replace the wind shield to "help cover the cost". I told them that would not be sufficient as they promised to replace the whole wind shield, not just help with the cost. I then volunteered to get quotes from local businesses for the replacements and send them over, which I did. They agreed to send a check for the cheapest quote, however would not include the small addition amount for the tint strip that was present on the vehicle when I bought it. After making my case for why it should be included I was told by the salesperson that regardless they would not pay for it. I then asked the salesperson to give my number to her manager so we could set up a time to talk hoping to make my case to them. Instead of doing that, their manage called without us coordinating a time, a call I missed because I was in a meeting. I called back within half an hour but only got their voicemail. Over the next almost month I would call this person back multiple times leaving several voicemails all going unanswered. Finally I called the dealership and asked for the manager by name and was on the phone with them within minutes. I stated my case and was again told they would not cover the small additional amount for the tint strip even though that is how they sold the car to me. Overall I wish I would have never contacted this dealership. If I had known what an absolute nightmare it would be to buy a car from them I never would have called them in the first place.

Great customer service. Made us fell right at home. They even door dashed us dinner.

The service department was extremely helpful. Brenton Fuches and the service representative were upfront and honest with me and went above and beyond to help me with my 2008 1500 RAM truck. It was great working with them. We love the Dodge Ram and we will buy our next Ram with AutoNation Dodge Ram Arapahoe. We will recommend AutoNation to our family and friends.

They responded back to me. A no pressure sale. Car was as described. Made a deal and bought the car. So far very happy.

This was the best buying experience I've ever had. I bought my first new car 40 years ago, and in all those years I dreaded making a deal for a new car. The experience was always full of waiting, haggling over a price, going back and forth on trade in value, dickering over interest rates, etc. Not this time. Our deal was made to everyone's satisfaction in record time. We left with a vehicle we love, and the stress level was reasonable. My salesperson Jade was fantastic, polite, knowledgeable, and efficient. The finance manager Mr. Archuleta was resourceful and got the paperwork done without delay. All in all it was a great experience, and I will not hesitate to deal with AutoNation Arapahoe again.

Quick deal, clean, friendly and made me a fair deal. I will certainly use them in the future.

You set up your business plan to be cookie cutter. If you want the vehicle buy it if not don’t. No negotiations nothing everything used to be fun it’s not now it’s just what it is.

Great with the buying process, also great service. The whole finding a vehicle and buying was an easy process.

I have done a lot of business at this location and they have always treated me great. They are always very professional. They get me in and out very quickly.