AutoNation Dodge Ram Arapahoe

Problem was not fixed as originally thought. Guess I'll just have to live with it.

Very time ,consuming sales rep was helpful and personable, process was frustrating

The sales rep was courteous and understood what we where looking for which made it a lot easier to find the car we wanted. The process was quick and easy. This was the first car buying experience were I didn't feel pressure to buy and it was nice.

Salesmen we very nice and up front. Felt like a got a good deal.

My vehicle was serviced while I waited.. much appreciated.

Carlton Davis is Mopar's elite. Outstanding Team! He has set the bar, and standard for others to follow. 10+++

The service department added accessories to a new vehicle purchase. Everything was installed quickly and properly. Price and service were very good. A pleasure to do business with.

I own a 2015 dodge ram 1500. I am a member of the automotive industry as a vendor. At approximately 2:00 in the afternoon on June 6, 2015, I decided to go to Autonation Dodge to see if there was any availability for an oil change. I drove into the service drive and parked my truck in front of two service advisors on the east side of the drive. Neither one was on the phone. I stood next to my truck approximately 5 ft from each advisor for at least 1 1/2 minutes with no awknowlegement of my presence other than slight eye contact. Finally, one of them asked me "can I help you sir" in a quite unfriendly manner. I have short hair and am confused for being a boy sometimes. But I am a girl. When I responded with "I am a girl", he took offense and condescendingly responded with "can I help you maam"? He acted as if a paying customer was an inconvenience to his day. I asked him of I was inconveniencing him and told him that if I was that much trouble I would gladly leave. I then asked for the name of his manager. He stated that he is the service manager. I'm not sure a person with that type of attitude should be leading others nor setting that type of example for customer service. As I got into my truck, I asked him if he treated all of his customers in that manner? He responded with a very rude have a good day. Not once did he stand up this whole time. I felt discriminated against, and in turn I would not have given a good survey in reference to his personal csi score. I have never left a place of business feeling bullied and hurt the way I did. I was only wanting an oil change, which I didn't even accomplish. I will not recommend this dealership to any person who is looking for a hello and smile when you arrive.

Made appointment on March 9 Mar 16 for service on my RAM. Service was to occur 21 Mar 16. Get to the service department - they have "NO" record of me even calling them. Service adviser was pleasant - but not helpful. I asked to speak to the service manager and was told - we haven't had a service manager for over a month and won't be getting one for another couple of months. I then called the number I made the appointment with - they do not have any record of my appointment either. I was told that they have had some turn over and possibly my appointment was mishandled. WOW - not even an offer to schedule service. What poor customer service. I wouldn't take a broken wagon to get fixed there now. Don't buy from them either. They have "MAJOR" management issues.

My fiance and I went to purchase a car from this dealership with whom she had dealt with for 4 of her last vehicle purchases. Mark Hart was a great honest salesman. However, the other people in this department are terrible!!! First, when we came to sign the contract they had added in THREE warranties to the contract that not even our salesman knew had been added and that were NOT on the original sale summary and that WE DID NOT ask for and tried to smoke screen us. So ALEX came over to us and "explained" these warranties and grossly misrepresented the tire and wheel warranty stating that it would cover all four tires so due to his 'explanation' we thought we would try the warranty. Unfortunately, my fiance had a flat tire within the first week of having the vehicle that could not be fixed so we took it in to use this GREAT warranty... Needless to say, Go Dodge Arapahoe only wanted to cover the one tire. We have gotten the run around since and have NOT been called back but one time, today in fact, since January by a TONY one of the "managers' who was incredibly rude and ended up hanging up the phone on my fiance. This is completely unprofessional behavior and obviously they like to LIE to their patrons! Their excuse... "Alex did not advise us that the warranty would cover all four tires." POOR CUSTOMER SERVICE AND SATISFACTION FOR A CUSTOMER WHO HAS GIVEN THEM OVER 10 YEARS OF BUSINESS AND TO NOT HAVE ANY FOLLOW UP OR TRUTH OUT OF THEIR MOUTHS IS COMPLETELY DISGRACEFUL. We also found out in this process by Alex that the original tires DID NOT meet the used car department's requirement for selling. So in other words the tires were too used and SHOULD HAVE BEEN CHANGED out prior to being sold and even with that mistake on their part, they still REFUSE to assist us in getting the new tires of which they promised that the warranty covered or that they should have covered to begin with. I will NOT be going back and that sucks for Mark as he is a very genuine salesman!