AutoNation Dodge Ram Arapahoe

They were able to help me without an appointment. I so appreciate their service on my vehicle.

Steve M, Alex and Justin all were really professional and helpful to us in finding a new truck. Steve Mehrians is really nice to work with and went beyond by delivering our new truck to us! Thank you!!!:)

Don't Use Arapahoe Dodge Service for a simple Oil Change, let alone a serious issue. Their Service Team Advisers have no clue on the concept of Customer Service. Went to drop off a vehicle in the morning before my appointment for an oil change. 2 Service Advisers were standing around talking to each other, ignoring the fact someone walked into the Service Area. It's not like they were busy, no other customer in the service area. When I approached them to check in my vehicle, the Assistant Service Manager walked off with a response that another service adviser would assist me, and pointed to an empty desk. REALLY!! Again had to wait until this mystery person decided to show up and guess what they didn't. If you cannot take 5 minutes to assist a paying customer to check in a vehicle, then why are you working in a Customer Facing Roll. ARAPAHOE DODGE GET A CLUE ON CUSTOMER SERVICE. CUSTOMERS DO NOT LIKE TO WAIT AROUND FOR YOU TO DECIDE YOU WANT TO WORK. TERRIBLE CUSTOMER SERVICE. WILL NEVER USE THEIR SERVICE DEPARTMENT AGAIN.

Every single time I go here they under quote the time it's going to take, the service advisors don't return calls when you drop off and need to reach them, they're always booked out for weeks and car repairs generally cannot wait!! I will likely be moving my business elsewhere.

I went only for an oil change and was informed of a recall on the DEF system. I was informed that the truck could go into limp mode and I had 200 miles to get it to a service center. Since I live 150 miles from the dealership Danny worked extra hard to squeeze me in and get it done at the same time as the oil change saving me an extra trip.

First, this site is full of SCHILL (fake) reviews. DO NOT believe AutoNation Dodge Arapahoe has a 4.6 star rating. Real customers know the truth, its either one star or five? Don't be fooled. DRIVE WITH CONFIDENCE! WORRY-FREE PRE-OWNED VEHICLES! All over their commercials and paperwork, but they don't operate this way. Zero customer service, lying, and potential fraud with their warranty "services". We have spent the past 2 months dealing with these people, to the point of screaming back and forth over the phone. No customer should have to do that to get some decent service. This is literally the largest dealership chain in the US and they operate like some fly-by night used car outfit in an old 7-11 parking lot. So what happened? -Bought our truck at the end of July. Within a mile of driving it away, the check engine light comes on. We take it to the auto parts store near our house, they plug it in and whoa! So many codes its crazy. How did the dealer miss what a 19 year old kid found in 5 minutes? They didn't miss it, they LIED about it. -Took it back to get checked out, sat just past the 3-day, money back guarantee period. Clever. $3500-$4000 in repairs. Wait 2 weeks for the dealership to "decide" what to do. Of course they don't want to do anything, they'd be upside down in the deal. Could we use the extended warranty you bought? It was better than the red tape, so we say yes. another 2 weeks goes by, no word from the warranty company. -Last straw, we've called dozens of times to sales, management and service. NO ONE calls us back. Finally get the service mgr. and he says the warranty was rejected. WHAT? WHY? Because it required a 125 point PROMISED IN THEIR GUARANTEE inspection. They didn't do that. They did a shortcut 55 point inspection. -Take the truck back. Get yelled at by the sales manager for "not communicating" Seriously? Salesman confirms that yes, he got all of our messages... Was told NOT TO CALL US BACK. xxx? We are absolutely done. Just want our money back and get out of there. As of this writing, it has been 2 months of nothing but headaches and money tied up. They still have our $2000 deposit and no return calls as to when its gonna be given back. Do yourself a favor, go anywhere else but here. I don't even know if the names of the people we dealt with are real, every review I read has different people, and there aren't that many who work there. High turnover? Wouldn't surprise me. Our salesman, Chad, tried his best. Everyone else was nothing short of unprofessional.

Ask Steve M. to help you. A professional salesman who knows his product and will fight to get you a price you will be satified with. Sean Parker was a great help in negociations. Auto Nation at Arapahoe rd in centenial. Jerry G.

Prompt notification vehicle was finished, was not provided.

I was on vacation and my truck broke down, they were great got me in quick listened to my concerns and did an excellent job finding the problem and getting my vehicle back quickly

Friendly, smart and easy to use dealership. Made buying our truck a painless experience.