#1 Cochran CDJR of Allegheny Valley

We got there very close to closing time, and everyone was very helpful with finding us the perfect vehicle that met all of our needs. The process was fast and very easy and I will buy another vehicle from #1 Cochran

The process went very smoothly as always. The staff went above and beyond to make me comfortable while waiting for the service to be finished. Their efficiency and courtesy is what I describe as above normal.

I am recuperating from shoulder rotator cuff surgery and got a bit behind in changing my oil and rotating tires on my 2014 Jeep Cherokee Overland. What a great surprise to find I could simply drive in at my convenience and the work would be done. And it was, very quickly, very efficiently and at a good price. And, free hot chocolate eased my shoulder pain as I waited! Express Service at Cochran Natrona Heights is excellent!

Justin helped me find a fabulous deal on an outstanding truck. He worked with my financial limits. We hit the jackpot! Very friendly service. Thank you, Justin for taking your time and missing dinner. Lol. And thank you to Bart for sending me Justin’s way!

Ford Dealerships in Pittsburgh are notoriously bad, but #1 Cochran of Allegheny Valley stands out as the worst of them all. The problems begin when you make an appointment online; the process is easy but misleading because it will be completely ignored. When you arrive at the dealership, you will be greeted by 2-3 service advisers talking to each other and completely ignoring you. You will have to interrupt their discussion about breakfast and force Amanda to look you up in the computer. She will be angry at having to work and will give you plenty of negative attitude. Of course, Amanda will have no record of your appointment and will shrug her shoulders until you insists you have an appointment. My experience was especially frustrating because I specifically called and spoke to Cochran's appointment department to confirm that they had the parts on hand and were ready for the work. Cochran's Service Manager, Erik Hertzog, responded to my complaint by saying "just because the scheduling department tells you we have parts or can do a job doesn't mean we actually can:". Wow, really? Despite my misgivings, I left the car because they eventually promised that they would get the job done in the one day promised and has a rental ready. Bad decision. On my way home (45 min away) they call and tell me that they parts they promised were in stock were actually on backorder and I should come back in. I have to argue with them again until they promise to try to find the parts locally. They find some at another dealer and tell me the car will be a few days. A few days turns into a week, at which point they insist that I come in and swap my rental car for a loaner so they don't have to pay for it. No apologies for the delay, no offer to reimburse me for the 90 minutes of gas I am wasting. In fact, they call and harass me 3 times in one day because I am not getting there fast enough! They also blame the delays on me because they did not mention changes I needed to make to the car before I brought it in. They are supposed to be experts, but they had to wait for people at Ford Corporate to tell them about this little detail. Complete incompetence and a waste of time. So I rush out, ready to make the changes and pick up my loaner. Service is closed and they left no word that I was coming. My car is nowhere to be found and no loaner is ready. Luckily, the night time sales crew was friendly, accommodating, apologetic, and helpful...everything the service department is not. I got a loaner that was on fumes, but at least my car could now be done. Days pass and I don't hear anything, so I have to call for updates. I leave messages but get no reply. Eventually, I have to call Ford Corporate to call the dealership with me on the line. Erik Hertzok lies to my face and says that he has been trying to get hold of me but "was given the wrong number". Such BS, I have several calls from them on my cell already, they have my cell and home numbers as well as my email. A week later, I get the call that my car is done. I drive all the way out again, and they bring my car to me covered in a foot of snow and ice. I have to clean it off myself and load my family inside, which is when I see that the check engine light is on. Unbelievable! I drive it for a few minutes to see if the light will clear, but it doesn't, so I go into the dealer. Amanda wants nothing to do with me and the rest of the service department is closed so I ask several people to speak to the GM. No one is willing to even give me a name, but the salespeople who helped me before called and got a promise that my car would be delivered if it was ever finished. I got to waste another half day and 90 minutes of gas. Over the next two week, Cochran waits for Ford Corporate to tell them what to do and it is eventually discovered that their equipment is out of date. A software download finally gets my car finished, in 5 full weeks instead of the 5 hours promised by Ford. Erik, of course,

#1Cochran came through again. It was time for a new Vehicle. Traided in my 2015 Jeep Grand Cherokee for a 2019 Dodge Durango. Love this vehicle. Nick Miller and his Salesman were awesome 😎

Coming home from a holiday visit my transmission went. I had options of places to stay, people coming to get me, etc. I decided to ask what kind of deal I could get on a lease for an SUV. Hours later I drove away in my new Ford Eco Sport. Everyone was very helpful and thorough when answering questions. It started as a bad experience, but things kept getting better as the day progressed. Everyone was great!

My truck had two recalls and needed an oil change. Past experience at other service shops led me to believe this would be an all afternoon experience waiting.....but it wasn’t! They took the truck in at my appointment time, it was finished within the hour they quoted, I was able to connect to the WiFi easily and actually get some work done while I waited. Everyone was very courteous and professional. This is my new service shop!

I had visited two or three other dealerships in the area before visiting #1 Cochran in Natrona Heights. I had an idea of what I was looking for but still wasn’t 100% sure. Tim greeted me at the door and the rest is history. Between him and Nick, I couldn’t have had a better sales team to work with. Genuinely nice people with unquestionably the best prices and customer service.

We got a great deal on our new F150 Truck. Justin was great to work with on financing, and Ryan was our Salesman,and now we consider a friend. he worked with us until we were satisfied on price,our Truck choice. he told us all about the truck, he is a great salesman.