Reviews
Poor trade value and listening skills
Trade value was very low, refused to discount a demo with almost 5k miles, tried to push me toward a truck I didn't want.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
3rd Car with same results
I really appreciate both my new sales guy,Tim, and my old one, Nick, with all of their help. They worked endlessly on getting the best deal we possibly could. Thanks again and we'll definitely be referring you guys to our car buying friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
john j trenz sr
service as usual was excellent. staff was up to date with my vehicle. their professional attitude and knowledge make the wait easy. have been a cochran customer for thirty years, before it was a ford the gm staff in monroeville performed just as good. highly recommend them. we also have a kona bought ay yje monroeville location . when needed i assume the service will just as i had at the other facilities
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your kind words. It is our pleasure serving you. We look forward to seeing you again soon.
Easy and comfortable
They make the car buying experience very easy. Go above and beyond to make you feel comfortable. Ask for Justin, he’s the best and knows what he’s doing!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing deal on an upgrade!
When I arrived at Cochran I was taken care of right away. My wants/concerns were heard and I found the right vehicle for me. I was able to trade in my current vehicle and purchase a new one in a quick process. I will return to Cochran for all future vehicle purchases!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Review
The staff was very courteous and helpful. They did not to try to pressure us into buying anything that we were not comfortable with. Would go back and purchase from there again
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best experience ever!!!
I must say this was the best experience ever. Justin Taylor is highly recommended. He is thorough, thoughtful and attentive. He is good at what he does. They were able to fit me in the truck I've always wanted with all the features as well. Buying a vehicle is a big deal so you will definitely want someone or company that "gets it" Cochran CJDR gets it. Great experience. I would highly recommend and will be back there again when needed, as long as Justin Taylor is there!!! Anthony from the management/finance department is also very thorough. I noticed he goes above and beyond to make sure the signing goes as smooth as possible. He was well prepared and answered all questions. Took initiative on certain things that really made my experience worth while.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience
Great experience. Drove 4 hours to buy this car and couldn’t be happier with the deal. Justin and the team were the best. One of the best car buying experiences I’ve ever had.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ford convert
I started looking at RAM trucks around October. I visited multiple dealerships and perused the internet non stop trying to find the right vehicle. I have been a Ford owner since I started driving and my entire family are Ford owners. I made regular stops to #1 Cochran and worked with Kurt. Through multiple discussions I was “sold” on the All New RAM 1500. Most recently the time came that I had to move forward. I again visited #1 Cochran and Kurt. It came down to 2 different RAM trucks and finally made the choice. Kurt worked with me non stop throughout the process to be sure I got the right deal. The deal was done and I finally drove away with my brand new RAM. Great work all around from the dealership and Kurt. I’m happy I made the switch from Ford to RAM.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Service by Judd
We came looking to trade in my vehicle for a more family oriented and larger vehicle. Judd was incredibly helpful and a wealth of knowledge. He made our experience personable. I was undecided between two SUVs and went with the larger one. After driving it for a day, I decided to go with the other one and he was so helpful and nonjudgemental with getting it switched. My husband and I are so thankful we had Judd to help us with this big decision. He’s top notch!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car