Reviews
It was a very pleasant experience.
Jason did a great job and assisted us a couple of times with questions when we visited the lot. Jason also communicated with us via e-mail to some additional questions that we had.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience....Friendly Atmosphere
My oil light popped on Thursday, I forgot to call Cochran until Saturday morning. I had Monday and Tuesday off and though "no worries" They will get me in. I called... they were all booked up. the earliest after that was on a Saturday in 2 weeks. The service dept. checked and checked and got me in that same day!!!!!!!! I was quite relieved Oil changes are important to a Vehicle !!!!! Got there had a coffee, visited with my salesperson, All was very quick and painless. GREAT EXPERIENCE !!!!!! GOOD PEOPLE !!!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It was a great experience. Great people.
It was probably my best car buying experience. James Wilson my sales consultant was excellent. He was knowledgable , he really hustled and was just a great person. Jeff Shaeffer our finance business manager was fantastic as well. He went over and beyond his duties in getting us into this car. I will definitely be going back to #1 Cochran Natrona Heights in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
good friends at Cochran
I couldn't ask for a better place to go for great sevice. The whole team at Cochran are friendly and treat you with excellent care. As a woman that don't know much about cars or car repairs I have never felt I was taking advantage of.I HIGHLY RECOMMEND COCHRAN
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Dealership-They Aim To Please
They are all so friendly and helpful. I love taking my vehicle to Cochran for any service needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience :)
I am so glad I chose #1 Cochran! They went above and beyond to make my car buying experience a breeze. I'm very happy with my purchase and the service I receive at #1 Cochran. I'll be a customer for life! :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Looking for a new Jeep Compass
Bonnie was absolutely wonderful to work with. Everyone we met there was kind and friendly. Never going anywhere else for a car! Excellent experience. The car is beautiful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Disappointed!
Very Very disappointed. Took my truck for 10,000 mile check, oil change, wash/wax, etc. They tell me the day of and have no respect to call me 1 or 2 days prior to state no one will be there to wash/wax my truck. They never reset the oil change and millage in the trucks computer. They stated they changed the window stick and never did. They then told me they washed my truck but did not wax it... they would not charge me because their detail guys were not in.... THEY SPRAYED MY TIRES... and never washed the truck! NEVER WILL RETURN AND WOULD NOT RECOMMEND. I called to ask them about the whole appointment and they never returned my call it has been over 4 days since I called... VERY POOR service!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We understand your disappointment if you didn't receive the excellent service you certainly deserve. We're very sorry to hear this. If you reach us directly at feedback@cochran.com, we'd like the opportunity to discuss your experience in more detail and see how we may make things rights. Sincerely, #1 Cochran Customer Care Team
Great Service Customer Service is fancastic
This dealer ship is the best dealership around, The people are very friendly,know what has to be done and they do it right
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Consistent quality and helpful Service
Over the years the staff at both garages (Chrysler and Ford) have delivered consistent top quality and helpful service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase