Reviews
buying a new car - first time in many years
Clearly, not what I expected. Although our Commonwealth has added so much paper work and lengthend the time involved the staff at #1 Cochran did an outstanding job. What used to take about an hour or less now takes closer to three hours from the test drive to delivery, thank you Pennsylvania. Our experience was fantastic, the sales staff, the managers, and finance people were so kind, cheerful, and just plesant to be with. I've never felt more at home in a dealership ever. I have bought neary thirty vehicles in my life time and was so surprised by this group of people. I am pleased in every way possible, what a great place to purchase an automobile. I will buy my next car or truck from #1 Cochran, what a selection to choose from. Definitely worth the drive. Thank you Rob, so glad that you followed your dream and created this group of dealerships.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
great service
Great service! Got in got out, everyone was friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great sales and finance people there. Mr.Brozack
Wow! My credit is not the greatest and yet, Mr. Brozack and the finance department seemed to work magic, and before I knew it. I was out the door with a beautiful ford fusion nontheleast. I'm sold that I will be getting all future cars there. Thank you Cochran.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
One of the best buying experiences I have had.
I buy a vehicle every two years so I know a lot about dealing with dealerships. This was one of the best I have had.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bad service
These guys are way overpriced on service was told 600 dollars to change brakes that was just the labor i walked away and have several times before on their prices. I will never return service guy i dealt with is not the nicest person and was told anything less than oem parts was junk.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mr. Pometo, we understand your disappointment if you feel you over paid for service. We're sorry you're upset. The factory parts we provide ensure optimum performance and safety, a 12 month/12,000 mile warranty and are installed by highly trained technicians. While there are certainly other options in the market, the service and parts we provide are competitively priced. If you're still uncertain about the value of the work performed, please reach out to us at feedback@cochran.com. We want you to be completely satisfied and appreciate the opportunity to discuss your concerns. Sincerely, #1 Cochran Customer Care Team
Great place to shop new or used!
I have looked at this #1 Cochran before when buying a used vehicle. They were extremely friendly and helpful and offered to go above and beyond to find me the SUV I was looking for at the time. I did not purchase off them that time but kept the business in mind when looking for a new car. I am glad I did! I was helped immediately and they were super efficient at getting my trade-in evaluated. They got me in a brand new vehicle ( that I specifically wanted-no trying to upsale me) in a matter of hours. The longest part was waiting for the bank to call back! Super great place to go, whether you are looking for a new or pre-owned vehicle! Highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
*AVOID* Wasted my time.
AVOID - Wasted time by trying to sell me a car that was sold: I called at 2pm and asked if a car was available. Apparently I talked to someone at their headquartered "call center" in Monroeville. I took off work and drove two hours and arrived at 4pm. The car was already sold a few days ago. Apparently the person did not call to ensure it was there.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Mr. Bilitski, We understand your frustration if there was a lack of communication at our end, and we're very sorry for any inconvenience we may have caused. Per your conversation with our Business Development Manager, we look forward to the opportunity to make things right and provide you the excellent customer service experience you deserve. Sincerely, #1 Cochran Customer Care Team
#1 Cochran Ford, Chrysler, Dodge, Jeep, Ram
Best Dealership I've ever been to. And, I've been ripped off enough at dealerships to know. There completely fair about finding you the perfect vehicle for that amazing price everyone can agree on.. They want you to leave happy and satisfied about your purchases. Not rip you off, like most dealerships out there. So, if your looking for that special vehicle to get behind the wheel in, ask for Jason Hughes at the Natrona Heights #1 Cochran dealership. I promise you, he'll make your vehicle dreams come true. 10 stars for #1 Cochran in Natrona Heights, and 10 stars for Jason for being the best!! He's not only a great at sales, but he's a nice person altogether. Thanks #1 Cochran. I love my 2015 Dodge Dart Limited more than works can explain. ?
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Nice Experience
What made this deal was my salesman, Jim Cendrowski. He was extremely easy to deal with, never pressured me and knew exactly what I was looking for. An overall good experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
best car buying experience
Very personable and knowledgibe and made my car buying experience easy. He made sure he found the exact vehicle I was looking for and made the transaction simple.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car