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#1 Cochran CDJR of Allegheny Valley

(934 reviews)
Visit #1 Cochran CDJR of Allegheny Valley
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
New (412) 516-4021 (412) 516-4021
Used (412) 516-4010 (412) 516-4010
Service (412) 723-8221 (412) 723-8221

Reviews

(934 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Very Friendly and helpfull

I had been looking for a Ram Sport for a while and Jason took care of me. He was very professional and friendly. They worked up a price that was good for both parties.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jason Tucci great salesman

Our salesman was fantastic! He was friendly, knowledgeable and patient. He worked with us to get the best deal for what we wanted to spend and the payment we could afford. This was one of the best salesman I have had the pleasure of dealing with. They also have 3 day 150 mile return, no questions asked, we decided on a different color, called Jason up and he said bring it back and pick another color, he couldn't have been nicer. We would highly recommend Jason Tucci to anyone we know that is looking for a car. Carol & Steve Pahlman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Service

I switched to Cochran Ford from my previous dealer as it is closer. I have all my vehicles serviced there. I just had my 2004 TrailBlazer in for inspection, oil change and tire rotation. During the appointment they found a bad wheel bearing. The service coordinator gave me the information and total price before any work started. Once the work started it was fast and efficient. Everyone was very friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Another satisfied customer

Yesterday I bought my 7th or 8th vehicle from this dealership (some going back to its previous owner - Charapp). I remain a loyal customer because of their large inventory to select from, outstanding sales person (Bonnie O) who has been there for 10 years, very fair pricing / sales process, the high quality service department, and the appeal of a friendly staff and pleasant environment. I would recommend them to anyone looking to buy a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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never returned calls or emails about vehicle

Not sure if I should be upset or thankful that multiple emails were not returned about the vehicle. I did receive one call after my initial inquiry, and was told that they would have to check with the manager to see if I could take it home for the night for a test drive. I live several hours away and said that I was not going to inspect and buy a car in the dark, but if it was what I was looking for, I would write them a check the next day - no drama, no haggling. I never heard back from them, even after follow up emails. If this is the level of service they give during the sale, I can only imagine the level of service after the sale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Dear Mr. Klemm, We understand your disappointment over the lack of communication from our team. We're very sorry this was your experience as it is not indicative of how we do business. Another sales representative will be following up with you right away to ensure your experience is nothing short of excellent from here on out. Sincerely, #1 Cochran Customer Care Team

Best Car Buying Experience Ever

Our salesman was fantastic! He was friendly, knowledgeable and patient. He provided us options without pressure. He worked with us to get the best deal for what we wanted to spend. We already recommended him to our family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Quick and helpfull

Cant say anything bad wanted a new car and they put me in one. In and out no hassle and didn't push anything on me.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Oil change, tire rotation and wiper blades F 150

Needed an oil change and wiper blades and wanted the tires rotated for my truck. It was a quick and courteous process. The woman at the desk, Bailey, told me that they were having computer problems but she would figure out my bill the old fashion way, and I was on my way in about an hour. After the rebate it was probably cheaper than going to a ten minute oil change place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service!!!!

Would Highly Recommend #1 on Service and very nice and professional employees!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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buying a new car - first time in many years

Clearly, not what I expected. Although our Commonwealth has added so much paper work and lengthend the time involved the staff at #1 Cochran did an outstanding job. What used to take about an hour or less now takes closer to three hours from the test drive to delivery, thank you Pennsylvania. Our experience was fantastic, the sales staff, the managers, and finance people were so kind, cheerful, and just plesant to be with. I've never felt more at home in a dealership ever. I have bought neary thirty vehicles in my life time and was so surprised by this group of people. I am pleased in every way possible, what a great place to purchase an automobile. I will buy my next car or truck from #1 Cochran, what a selection to choose from. Definitely worth the drive. Thank you Rob, so glad that you followed your dream and created this group of dealerships.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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