Reviews
Scott A, 2011 mini for my daughter
Came to Schomp Mini from Pueblo West it was worth the drive , Outstanding customer service through out the whole process of buying a car . My daughter loves her Mini
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Treated very well
Salesperson including all others involved were knowledgeable and helpful. I'd buy from them again and recommend them. Very friendly staff. Danielle and Max Higgins were very nice to work with. Danielle's car orientation was very good.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Eddie from parts has my vote !!
Hugh Ups to Eddie from the parts department !!! I was calling from another state to track down a scarce part for my Mini. Eddie was absolutely incredible with locating this part and super fast shipping it to me !! Eddie, Your the tops !! Thank You !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, Cali!! Glad Eddie and our parts department were able to spring into action and save the day!
Matt Slavin was amazing
My car finally kicked the bucket. I came in and met Matt. He helped me thru the process and I'm now driving my Mini Cooper...pepper. He was helpful, efficient, and he made my purchase the easiest car purchase ever.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great used car buying experience for my teenagers
Laura Mcinnis was immensely kind and helpful in looking for a used car for my teenage twins. She even called when she thought the car was at risk of being sold to someone else. She was an absolute pleasure to deal with, answering our many questions and working within our constraints. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Couldn't have been more accommodating
Laura McInnis was excellent in her knowledge of the product, and couldn't have been more helpful in trying to accommodate our every desire. She arranged for a test drive of a vehicle which we liked. She also followed up the next day to make sure all our questions were answered. I will recommend Laura to my friends, and recommend the dealership for its comfort, high tech approach, and overall comfort we felt being there. We also appreciated the one person, one price, one hour approach.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful to hear, Richard! We're so glad Laura and One Price. One Person. One Hour. came together to offer you such an excellent experience. Congratulations on your new car!
Very pleased!
We bought our Subaru Legacy from here and Derek Hatcher was incredibly helpful and very attentive to what we were looking for. We really appreciated that he didn't try to push anything on us. He made every part of the process very smooth!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new Subaru, Amanda! Thank you so much for your kind words; much appreciated!
Laura, John, and Cody were kind and helpful.
Laura McInnis sat down with me on Wednesday and helped me narrow down what I was looking for. I found a 4 door hard top Mini that I was interested in, but it was in the service department. She let me drive a different one to get the feel for it. When I left I asked her to call me when the other one was out of service. She followed through and called me back on Saturday. She and John helped me with the trade in process, financing and buying the Mini. They were both knowledgeable and professional. I also enjoyed the "tour" of my new fancy car that Cody gave me. He was very pleasant and informative
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Customer service OK but there were problems after..
I presented my 2005 Honda Pilot for routine maintenance and left the vehicle at Schomp for the day. Tyler was the representative who met me in the morning. He asked me if there were any problems. I described that the "TMPS" indicator light was coming on regularly and needed an estimate for driver seat repair. He was great about calling and indicating clearly what was needed, the process and the cost. I picked up the vehicle at approximately 5pm and he was not present. An assistant asked me whether I would like the vehicle washed and I said "yes". A few minutes later, my Pilot was pulled up and another assistant explained that they did not want to run the car through the wash because of the "driver's side mirror". Historically, that the mirror has not responded to the control panel in the door of the car for months, so I said that that was OK, thinking that this was the problem (identified during the routine inspection that day). I drove away and approximately 5 min into the drive on the highway, the entire mirror fell out of the casing, banging away at the side of the car, only dangling by one small wire. This was NOT the condition that the mirror was in when I left the car that morning BY ANY MEANS. Also, the TMPS indicator light came on again during this drive home. I was clearly not expecting any of this. So, I called and spoke to Ryan at the Service Center when I arrived home (after holding the mirror with my hand so it would not fall off). I explained the situation and he indicated that I would need to talk to someone when the ordered part for the seat arrived at the dealership. I told HIM to document this incident so that it was recorded. I am very dissatisfied with this development. I realize that things happen, especially in an older vehicle, but this mirror was in a normal (albeit stationary position) for a very long time with no issues from weather, wind, or driving. I need to speak to someone about how this will be fixed so that it is functional.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Jack Nuener
Jack Nuener knows everything about mini and is a great member of the mini team. His knowledge of the designs and all the different models and their features are immaculate
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, AJH! Jack is an enthusiast in every sense of the word; we appreciate your kind feedback and review!