Reviews
New Mini
Everything went well only disappointment is you cannot deal with the pricing of add ons and extras. Spent way more than I totally expected . And a tad overpowering with all the extra fee this and fee that.. wanted to spend low 400 for payments and it is now high fours and we put 12k down 😤
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi Mini, as we don't charge any surprise or extra fees, I'd like to know a bit more about what happened during your experience. Please feel free to contact me directly at mosborne@schomp.com at your convenience. Best, Mark Osborne - GM
Service Dept zero communication
I've had experience with their service dept 2 times (3 if you count when I bought the car and they "detailed" it) Both times I've had my car in their service dept were terrible. This last time is a super long story that sounds like the other 1 star reviews for them that I've read. I had zero communication from them. Every time over the 5 days they had my car, that I needed info from them, I had to call, get transferred around, end up in voicemail, call back, etc. When I finally would get a call back no one could ever tell me what was going on, or even when the parts would arrive. Which by the way, they lead me to believe that the parts were already there when I dropped my car off. Anyway, even though I paid extra for the mini maintenance package, I will be taking my car to Wal Mart from now on. That's how little I trust these guys. And the whole situation could have been avoided with transparency and diligent communication from them.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great service!
Had a wonderful experience with Janie. Car was being serviced and Janie made me feel welcomed and appreciated during my visit. Would definitely recommend to a friend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks, Carlierado! Glad you had a wonderful time!
Best experience I've had
I was in and out within a few hours with a vehicle purchased. I've had oil changes take longer than it took to buy a car here. I'm extremely impressed with the dealership and the service I received from Lana. I'll be talking up Schomp Mini for years to come.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wonderful to hear, Joel! Thank you so much for your kind words!
Product specialist
Had to come in the ask some questions about possible gifts for my cousin who is obsessed with his Mini, your Product Specialist Jack Neuner was extremely helpful and knowledgable with all of my questions
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind review! If there's anything we could have done more efficiently (regarding quality of work), please feel free to email me directly at mosborne@schomp.com Best, Mark Osborne GM
The Host with the Most
Fika Host was truly a wonderful guide for me through the process. I knew exactly the Clubman I wanted for my wife as a holiday gift, and I needed to make the transaction happen within 3 hours in order to get the car home and surprise her (i.e. to have it sitting in the garage for her when she got home). And Fika made it happen! She even followed me back to the house to effectively make the delivery herself --- so that everything could work out the way I envisioned. I highly recommend Schomp Mini and Fika Host to anyone interested in a an outstanding car-buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Such a wonderful experience
It was such a smooth experience. Jani was very professional and very easy to get along with. She took her time with me and made it such an easy process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jani Stern was amazing!
She was so unbelievably knowledable and friendly. She answered all 200 of my questions and made me feel like part of the family! I highly recommend asking for her as part of your car buying experience. Thanks Jani!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best dealership in town!
First time shopping at Schomp, since we live in Colorado Springs. I been looking for a Paceman for a month now and I finally found it again Schomp. So far we had the best experience. We love our sales person Lana, she's great, knowledgeable and very personable. Highly recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much, Mich L! We appreciate you making the trek from Colorado Springs - enjoy your new Paceman!
Fantastic sales and service team!
The service team was fantastic. They introduced me to Adrian in sales and he was very helpful. I highly recommend Schomp. Both sales and service were very helpful
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, Minidriver! Wonderful to hear!