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Preferred Autos LLC

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (62 reviews)
Visit Preferred Autos LLC
Sales hours: 9:30am to 7:00pm
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Sales
Monday 9:30am–7:00pm
Tuesday 9:30am–7:00pm
Wednesday 9:30am–7:00pm
Thursday 9:30am–7:00pm
Friday 9:30am–7:00pm
Saturday 10:00am–5:00pm
Sunday 10:30am–3:30pm
(513) 342-2196 (513) 342-2196

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (62 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Preferred Autos LLC from DealerRater.

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Two Thumbs Up!

I enthusiastically recommend Preferred Autos LLC. When I began looking for a great used car at a price I could afford, I was anxious. Working for a non-profit, I have to be mindful of the return I'll get for large purchases. I had a very specific make, model in mind, wanting under 100,000 miles on the odometer. After several wasted trips around town, I found a car that looked promising on the cars.com site. When I inquired about availability, I was responded to promptly and scheduled a time to go see the car. When I arrived at Preferred Auto, it was front and center as I pulled into the lot. The sales rep, Adil, expected my visit, greeting me in the parking lot. He was pleasant and professional, giving me information without a lot of pressure. The car in question was a 2006, but looked much newer. The interior was immaculate as was everything under the hood. While some of the credit goes to good maintenance from previous owners, I appreciated that this car had been detailed before my visit. At several other dealerships I visited, used cars under a certain price point were sorely neglected. Not so at Preferred Auto. In addition, the customer service I received was excellent. Staff disclosed the car was in need of new tires, assuring me they would be replaced if I chose to purchase the car. I was able to take the car to my mechanic the same day. Aside from a few minor fixes, I was given two thumbs up from him. Upon mentioning the fixes to the Preferred team, they offered to take care of them, saying I would be able to pick it up in a day. "Sure..." I thought with some skepticism. I was pleasantly surprised when I received the next day call saying it was ready for pick-up. What else can say? I love my new used car. It gets great gas mileage, is comfortable, quiet, and rides like a dream. Thanks Preferred!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks so much for the Kind review Linda. We greatly appreciate your business and Hope all is well Pat G

Satisfied customer

I am very satisfied with my purchase. Very professional costumer service, easy to talk to and understanding. I'm glad I got across this dealership. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks so much for the review Jason. It was a pleasure doing business with you. Pat G

Went way out of the box for me, Very personable

These guys were great. I came in several times on the same van. They had just got it in, but they expedited getting it cleaned up and serviced. worked out the deal quickly, and were always so respectful. I am a disabled veteran, and they went out of their way to accommodate me. We had been looking for one for a while. Pat even offered to meet me after hours so my wife could see it. All the other employees were very professional and kind. I would highly recommend them and will definitely refer all my friends btw, Lonnie, one of their employees was great too

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We really appreciate the kind review. It was a pleasure doing business with you and hope that you are enjoying the van. Pat G

Terrible service

Terrible service. With money in hand, I tried three times to buy one of their vehicles, but was always given a reason why I should check back later. No return phone calls. Now follow-up. I went elsewhere.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Dear Customer, We are truly sorry that you had a bad experience, e would like to look into this more but by posting your review anonymously we are unable to. I am wondering if you have us confused with one of the other Preferred Autos here in Cincinnati? That has happened before. I encourage you to call me so that we can at least take appropriate actions or attempt to make amends. Regards, Pat Gallagher

Great Experience!

We had a great experience with this dealer. Quick, easy and got a great deal! We definitely will be back to do business with them again in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Max, Thanks for the feedback, it was definitely our pleasure doing business with you. We wish you and the family all the best in your future endeavors. Glad the van is doing well for you.

Great experience!

I bought my first used car today from Pat and was very comfortable trusting him. He allowed me to take the car to my mechanic who gave it a two thumbs up. Very reasonable pricing and a large selection.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Patty, Thanks for the kind review. The pleasure was all ours. We sincerely hope the car provides you with years of good service for the girls. Pat G

Great safe car for our daughter

We bought a black Veloster from Preferred in July, and talked about how much of their business is parents buying for their children's first car. They said they are always careful about that and just wanted to say thanks. My 16 year old was hit almost head on in her Veloster by a Civic, and although her car was totaled, she walked away. Car kept her safe.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thomas, We always hate to hear about young drivers and accidents, we hear it all too often. We are so happy that your daughter is ok. We all had her in our prayers since your call. Thank you for the review. Pat G

Good selection and great prices

Purchased a car and a powertrain warranty with low down payment and low monthly payments.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the Great review Robbie, glad to hear all is going well. We greatly appreciate the business. Pat

Learned my lesson.

I specifically asked the owner and mechanic to check this vehicle for under body rust and to give the car a good going over since I buying it online without seeing it. I was assured that other than some body scratches that this car was in great shape. Since May we had to replace a big part of the exhaust system due to rust. the electric locks on the car do not function which should have been noted from the beginning. We have just put a new transmission in. The transmission fluid showed metal shavings and is now being replaced as it will not move while in reverse. Yes it is a used car with no warranty but i trusted that it would be checked out before it was shipped to me .

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dear JA Alger, We hate to hear that you are not fully satisfied with your purchase, I assure you that is not the outcome we wanted. I remember you purchasing the car sight unseen and the shipper checking it out for you. Looking at our records, I do not recall or see notes of any major rust. I do know the car is 14 years old and we would expect some issues. I wish I had a crystal ball when it comes to transmissions, if I did I would probably be playing the stock market. Their is no exact science to checking them and they rarely give you a warning. Hence why we always recommend an extended warranty on a car of this age especially if you do not have the ability to do your own repairs. In our recent conversation you mentioned you were taking this to a Lexus dealer for all your repairs? I would advise to any consumer to find a reputable independent garage for older used cars. They are a little better prepared for diagnosis and repair rather than just replacing everything with expensive oem parts. Don't get me wrong, dealers are great for warranty work. They do however work on commission and given the opportunity, will gladly oblige you in trying to make your used car new again. From experience this isn't possible. We wish you the best of luck going forward and are glad you thought it was a good buying process

Patient & helpful salesman

Pat was very patient with us and after we narrowed down our search he started fetching keys for test drives. When we finally decided, he applied the temporary tags in the pouring rain, no complaints. Its been a few months, and we are happy with the purchase. We'll be back in a few years for our next one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jim and Stacee, Thank you for the kind words, sorry for the late reply. We greatly appreciate your business and look forward to seeing you again. Maybe we will get a sunny day next time.