Reviews
Bought a new 2016 SRX sight unseen from Eugene, Ore.
Car arrived almost out of gas, scratch on front left fender, light rust onmchrome by windshield. They offered to repay $34 for gas. Worst permanent damage from Edmark / Nampa 11 decal letters. Detail shop can't remove glue marks on tailgate. Sale was fine but now follow-up details badly lacking. Probably out $300-500 for paint job after spending $110 on detail shop.very disappointed. John B
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Great sales staff, great service staff
From the initial contact with the Internet Sales manager to the salesperson who closed the sale to the person dealing with financing everything went smoothly. Was treated with courtesy and respect throughout the whole process. The salesperson explained all the features of yhe vehicle before I drove it off the lot. The service department staff are awesome! They get you in and out as quickly as possible. They work with your schedule, answer all your questions. Edmark is totally awesome and would recommend them to anyone looking to buy a vehicle. I love my 2015 Buick Encore!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Company, Good service
The buying experience was funominal and the extra services offered with the purchase are nice (paint protection, stain gaurd, advance service). The only complaint that I have is that it took a long time to service my vehicle the last time I had it done and they didn't have the trailer hitch to put on my truck that had been recalled
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
2016 Kia Soul plus
Sam was a great salesman got me into something I could afford and had a great safety rating
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent service.... Very professional
I was on a vacation trip and my truck has several issues. They took my my truck in and repaired it quickly so I could get back on the road.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Persistently Helpful
I have had a couple of different experiences with Edmark and have always been impresses by how genuinely nice everyone has been, not pushy at all. I like that.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
New 2016 Impala
Edmark Superstore has perfected the selling/buying experience. With top notch staff, a commitment to integrity, excellent facilities that are beautifully clean, and fair pricing. This is my 51 new car/pickup and no dealer does it better than Edmark Superstore. I highly recommend Brian Hallawell as a top professional sales person.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
GMC Denali
Easy to schedule and vehicle was ready before promised.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
purchase experience
On Monday May 9th,2016 we purchased a 2013 YukonXL Denali. The experience started out ok and the time from start to finish was not to bad. we put $4,000 down and we owned our new family Yukon until we went to use the DVD player, that was a big part of the decision making. We got home and noticed it didnt work and thats when the total kaos began. The salesman who lived around the corner picked up the vehicle at our home and deove it to the dealership to investigate and resolve the problem. Needless to say 5 days later we still dont have the vehicle we paid for and a whole lot of dishonest run around and many different stories about what is going to happen or not. I wanted my money back and wanted to get another vehicle possibly. I was hung up on by the sales associate. I was told thru many texts that is is being resolved parts are coming and it will all be ok and the car would be returned no later than Saturday May 14th. No call no vehicle. The story continues as it was to be detailed because it was not and to recieve a special Xzylion coating, five days later the vehicle still has not had either of these things done. We could of had our vehicle the whole time to drive as it is something we paid for. Lastly my wife finally called and talked to a manager about our situation and nobody knew anything about it nor had they been informed of our situation until our phone call today. Really upsetting that we have been treated this way for nothing of our own doing except for putting trust in a reputable dealership we thought. NOT THE CASE AT ALL. I WOULD NOT RECOMEND THIS DEALESHIP TO ANY ONE. TO MANY SECRETS. This has been a very bad experience and is still is not resolved I will be doing an edit to this review to let everyone know the out come when we show up on Monday morning to talk to the bosses hopefully a resolution will be the 2nd part. Very unsatisfied buyer to put it lightly this is the nice story of what I rrally wanted to say. Mr. K. Shannon
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Great service / Great loan terms
We received great customer service and outstanding terms on our purchase. The only thing that kept this review from being 5 stars is that we were told we'd be getting remote start and it turns out that wasn't the case.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase