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2016 state dealer award
View 7 awards
2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2013 state dealer award
2016 consumer dealer award 2015 consumer dealer award

Reviews

(849 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Good experience

Rene was awesome super friendly and nice helped me with every aspect and was super knowledgeable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Richard W. Camarata

Great dealership. Very friendly and professional. Will definitely buy my next vehicle there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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out standing

Everything went perfect I explained my price range and what I wanted and my salesman found exactly what I wanted. My salesman was Joey.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Kia Rio experience

I really appreciated Nico helping me find the best deal when I purchased my car. He was very patient and informative while we reviewed all my options. There was no pressure or manipulation from him, only genuine concern that I felt comfortable and happy with my choice. He answered all my questions with respect. I left really happy about my purchase of my new Kia Rio.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2016 KIA SOUL

Steve at Edmark was just great. He helped my husband and I choose the car that we wanted and actually took the time to get us the best deal possible. Even though we had a few set backs he pushed for the best option. Our experience was actually enjoyable which is hard to say about most of the dealerships we had gone to in the days prior. I would 100% recommend Steve from Edmark in Nampa. So thanks, for the experience and the help!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Don't trust their inspections on used cars

Traded my 2004 Dodge Diesel Ram 2500 with 215k miles for a 2012 Nissan Rogue with 58k miles. Felt the trade in value was too low. Finally, settled at $9500 trade in value for the amount of miles and repairs that I stated up front. I did not hide any details. My salesman told me and my wife that the Nissan passed a 120 point inspection. We test drove the car twice and did not notice any problems. We completed the deal on 7-20-16. I signed all the paperwork, and retrospectively I shouldn't have signed the “sold as is” on the Nissan. Here is why: The next day I started to hear a different noise from the front of the car during a cold start and also in slow acceleration. After a minute, the noise would go away. Five days later, I became more concerned that this noise was transmission related. I checked the transmission dip stick and couldn't detect a single drop of oil on the dip stick. I called my salesman immediately to make sure my complaint was known, and asked for answers. I took my Nissan to Dave's Quick Lube in Nampa, two technicians inspected and detected no leaks, but verified the transmission had little to no oil. Filled the transmission full, and then the next day the oil leaks showed up. Took the Nissan to Bronco Motors next door to Edmark because at this point I wouldn't trust Edmark to know how to check the transmission oil or even how to check air in a tire. They have shown that they didn't fully inspect the vehicle as stated by the salesman. The leaks were never found by them, either because of poor quality inspection, or because they never filled up the fluids to see if there was a leak. Can't have a leak if it's empty. After spending several weeks trying to come to a resolution, I finally had to take matters in to my own hands, get written statements for the Quick Lube employees, and then demand some sort service recovery. The used car Manager finally apologized for my troubles, said he would cut me a check for a full transmission service cost at the 100k mile mark to be performed at Bronco Motors (Good thing because I couldn't and wouldn't trust Edmark to do any quality work). I was going to give Edmark a 2 star rating for some sort of service recovery, but on the day I was told to come pick up my check, it wasn't ready. Mind you, I didn't show up bright and early, this was a little after 1:00 PM, I was then told to come back once again after 3:30 PM and then the check would be ready. So after making an additional trip, I finally received the check. I decided that any place that can screw up service recovery attempt isn't worth even a 1 star rating. I picked up the check on 8-12-16. It took that long to settle this. In hind sight, never buy a used car from Edmark. If you do, have your own certified mechanic inspect it or at the very least check the fluid levels yourself. Never buy a car without some sort of 30 day guarantee. After all, Peterson and many other car dealers will cover their cars with a warranty because they truly know their cars have been inspected. Buyer beware! Oh, and they are still making a killing on the deal even after all of this, they have my truck listed for $21,000…makes you wonder if they truly did all of the repairs that I told them needed to be done. Makes me sick in my gut knowing someone is going to buy that truck and still be in it for another $5000 in repairs. So sorry to the person who makes that deal with Edmark.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Service

Very satisfied with the speed and complement of the service I received.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Customer Service

Drove in for service,oil change. Called before hand and advised 2 hours. Great. Pulled in . Not greeted. Got out and a young kid directed me to the service desk. Cool. No one looked up or greeted me and I'm not even sensitive. So I stood there and attempted mental telepathy which only caused the bald guys head to wrinkle a little. So not knowing how to communicate I left. So I got great customer service at Einstein Oilery. 8/10/2016 Edmark Chevy.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.

Absolutely Amazing

The best car buying experience ever. This is how car shopping should be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Salesman Experience?

My wife drove out to the Nampa Lot this morning to test drive a car we located last night on their website. My wife met and talked to Jason - "The Salesman". Even before they looked at the car, he asked about monthly payment we were looking at, a very reasonable number was given and he flat out said that his cars were "too-much money for someone like you". The car we were looking at was around $27,000, not sure how this guy knows about our finances without even picking up a pen, seems like he has NO INTEREST in selling cars. I have shopped at Edmark in the past, but will not again if the Salespeople are like this now, this guy was very RUDE and DISRESPECTFUL.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.