Reviews
Dave Newell is a great salesman and answered all the...
Dave Newell is a great salesman and answered all the questions we needed and got us the car we needed as well awesome job Newell
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're happy to hear you had such a positive experience with Dave Newell! Dave has been with us for a long time, we are so lucky to have him. Please don't hesitate to reach out if there's anything additional we can do for you.
Thank You Jake for meeting me on your day off and having...
Thank You Jake for meeting me on your day off and having the car completely ready for me to pick up. I do not usually finance but this time I financed part of the car, the finance team was quick and put me under no pressure to buy extras, I enjoyed the experience. Again, thank you Jake for such an easy in and out and for all your great help, ESPECIALLY with electronics, you are the best!!!! RoseAnn
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you RoseAnn! We appreciate you taking the time to write us such a great review. We know you have lots of choices when it comes to a dealership, thank you for being a loyal customer. We look forward to working with you in the future.
I will be buying another car from Jake MacArther soon and look forward to my next experience with Peterson Lexus, I know it will be great, as I can count on you guys. Thanks Roseann Reeder from McCall Idaho
2017 Certified pre-owned Toyota Tacoma experience
I purchased a 2017 low mileage CERTIFIED pre owned toyota tacoma from peterson. After only having the vehicle for less than 8 months the battery and the alternator went completely out and left me stranded. When purchasing the vehicle they claimed that everything passed inspection. They made everything under the hood look shiny and new when in reality some parts were a ticking time bomb. In December we brought the truck in to get the complimentary oil change etc and they said everything looked great (when it wasn't). I called Peterson and told them what happened and they said there is nothing they can do. Beware of this dealership, they just want your money and will give you an unreliable vehicle which can put you and your family at danger. I also spoke with the mechanics that worked on my vehicle and they said that this situation is unjust and peterson should be held accountable. I believe this was negligence on their part. I shouldn't be paying $600 a month on a truck and run into a situation like this 8 months in
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Trish, we appreciate your feedback. We are under the impression that we have resolved this issue with you. If this is not the case, please reach back out to Rudy. He is the General Sales Manager who you spoke with about this over the weekend. Thank you.
Great dealership! Very friendly. They were ready to test...
Great dealership! Very friendly. They were ready to test drive all the vehicles I was interested in when I got there. Great customer service as I was deciding what car I wanted, down to getting financed for it! Would recommend to anyone looking to get into a good car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the review! We appreciate your business. Hope you are enjoying your new ride!
I made an appointment for a routine oil change and brake...
I made an appointment for a routine oil change and brake fluid flush, both warranty items on my 2018 X3 M40. I mentioned that I’d like to wait for the car to be completed. An hour and a half later all was done. The service tech sent me a video of the inspection of all car components that were checked. The waiting room was well stocked with coffee, tea, soft drinks etc. and seating was socially distanced. Morgan was very attentive to my schedule and the fact that I drove in from McCall. I would highly recommend this dealer for the purchase of a vehicle and or service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
On behalf of Peterson BMW, thank you for this review! We appreciate you making the trip in from McCall. We look forward to working with you again.
Super easy to book and receive information about service....
Super easy to book and receive information about service. The texting is great and efficient. Ryan was very professional and nice. Bummed they don’t clean car after service
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is an awesome review! Thank you for taking the time to write about your experience here and for all the nice things you had to say about your time here at Peterson BMW. We appreciate your and your business.
I recently relocated to Idaho and wanted to do my service...
I recently relocated to Idaho and wanted to do my service here. I had a bit of a problem trying to make an appointment online and did a text then made the appointment over the phone. I thought my time was for 11 and when we got there I was told it was for 10. I was surprise I didn't get a call about being late although they were accommodating and was still able to complete the service in a little over an hour. There is a question in the air about a service button reset and will follow up on it. In the end, I was hoping for a car wash although was told due to COVID they were not doing that which surprised me since local carwashes are open as well as full service carwashes in California. Main thing, I will be back. :-)
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you the the review! We appreciate your business and look forward to working with you again.
Peterson toyota Boise went above and beyond to make sure...
Peterson toyota Boise went above and beyond to make sure my needs were met even the general manager contacted me personally Peterson Toyota can be trusted they are awesome.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback. This is a situation that we can definitely learn from.
Josh Bosier was amazing to work with. I was able to do...
Josh Bosier was amazing to work with. I was able to do most of my car buying over the phone and Josh went out of his way to make sure I understood every step of the process in leasing a vehicle. When the time to sign papers came, I went prepared with snacks thinking it would take the usual 2-3 hours I'm used to but it took less than an hour, unreal! I felt like the entire process was transparent and they gave me an amazing deal on my lease. Thanks to Charlie too!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the review! We appreciate your taking the time to write about your experience here at Peterson Toyota.
I walked in the dealership at 10:00am. Mike Lamdphere...
I walked in the dealership at 10:00am. Mike Lamdphere introduced himself to me at the door and by 10:15am he had found me the make and model of Toyota I was looking for. I walked out the door at 11:00am with the purchase completed. I am very happy with my new vehicle and my buying experience with Mike at Peterson Toyota. By the way-- the price was great also.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Toyota! We couldn't be happier that your experience with Mike was a positive one.