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Peterson Auto Group

(4,249 reviews)
Visit Peterson Auto Group
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–6:00pm
Sunday Closed Closed
2022 state dealer award
View 34 awards
2022 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2014 state dealer award 2014 state dealer award 2014 state dealer award 2013 state dealer award 2013 state dealer award 2013 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 252-1368 (866) 252-1368
Used (888) 294-7509 (888) 294-7509
Service (208) 957-5194 (208) 957-5194

Reviews

(4,249 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I purchased my 330i from and have been using Peterson’s...

I purchased my 330i from and have been using Peterson’s BMW for service since 2006. I’ve always found their service to be excellent!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

February 21,2020"We recently purchased a vehicle through...

February 21,2020 "We recently purchased a vehicle through Eric Whipkey...." - We recently purchased a vehicle through Eric Whipkey. Eric was very professional, courteous and provided excellent customer service. He was attentive and patiently answered all our questions

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Not to personable!

When you had Tonja there she was so friendly...She was allot of help and wasn't afraid to talk to you!...The guy that took her place wasn't very friendly at all and we were uncomfortable with him...and when we called him and told him that someone there broke our inside door handle he acted like we were lying!...We will be back Saturday and hopefully your mechanics will fix it for nothing!...

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We have used it to implement some changes. We hope that everything was resolved when you came back in. Thank you so much for your business.

Helpful, friendly, fast, persistant!

I've had a great experience with these guys at Peterson BMW. They always take care of me and my needs! Anything that needs a fix or even a basic check up they handle it no questions asked! Thank you I appreciate the work you all do!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Talk behind customers Back!

Let’s preface this review by saying that I’ve spent over $75,000 at Peterson Lexus here in Boise Idaho. I’ve had nothing but fantastic experiences in the past including working with Michael, Joe etc. Went to buy another Lexus tonight. The deal wasn’t successful but the entire process was flawed by dealing with Tony. He is aggressive and unwilling to work with the customer in anyway. My wife overheard him talking about me with another man as I went to look in our existing car for paperwork. This was before we had even interacted! Hard to imagine a Manager?? Could act this way! You should never talk behind a customers back, that is unacceptable in any business. Avoid at all costs!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Recently leased a car a RX350. Worked with Keith Jensen...

Recently leased a car a RX350. Worked with Keith Jensen and Mike Matthews. They were really nice to work with and made the process pretty simple. They did everything I asked so all I would have to do is sign the papers when I got to the dealership. Very happy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My boyfriend has been a Ford guy his entire 43 years. I...

My boyfriend has been a Ford guy his entire 43 years. I convinced him to try a BMW. He loved the car, but even more than that, the experience. Jim Lombardo made the process fun and stress free. If you want to buy a car, get an awesome deal, and enjoy the process, then Jim and the sales management at Peterson BMW are the people to talk to.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I’ve had a great experience with the Service and Parts...

I’ve had a great experience with the Service and Parts teams at Peterson BMW. Everyone has been very helpful and pleasant to work with, especially Ryan McCalla who really listens to an owner’s concerns and makes sure they are addressed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great staff. Always friendly and helpful. Especially...

Great staff. Always friendly and helpful. Especially Jake, Rafael and Kenny in the service and parts department. Definitely would recommend for all your BMW needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We recently purchased a vehicle through Eric Whipkey....

We recently purchased a vehicle through Eric Whipkey. Eric was very professional, courteous and provided excellent customer service. He was attentive and patiently answered all our questions. The entire sales and finance team were wonderful to work with and made us feel at ease during the entire transaction. This has been the best car buying experience we have ever had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.