Reviews
Honda Hrv buying review
Ken Garff Orem did a fine job of finding a car to suite my needs. They were also helpful with finding a payment option that worked with me
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Honda always!
Honda has really nice employees and always gets the job done fast and there’s never any surprises. They are awesome and I only go to them for my service needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Oil change
The service rep. was friendly, informative, and efficient in describing the oil change and any potential findings during examination. I was out in an hour.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Service!
Every time I’ve taken my car to Garff Honda in Orem to be serviced I’ve been delighted. Their work is top-notch, fast and dependable. It’s refreshing to have a dealer that you trust to take you car to for servicing!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Poor job
I am usually very happy with the service provided at this location. However,upon receiving my car I do not feel like inspections on the car were made. The tire pressure was never checked and while driving on our way home from the dealership, the tire pressure light came on. With what we paid, that should of been checked off correctly.
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mari, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you'd like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Thank you! General Manager Lorenzo Case lcase@kengarff.com
Regular Advantage Care servicing.
McKay and other staff were polite, respectful and professional. Waiting area and amenities were exceptional. I've utilized the "Advantage Care" service plan here at Honda Orem's service center for years and plan to continue. I love the very helpful diagnostic printout, and appreciate the free car wash coupon.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Beyond great service
Great job...Cant remeber the guys name that helped me but the whole service was easy ...Thank you Honda Employees. Ill be back for another oil change.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Oil change and tire rotation
We love having our Honda Odyssey serviced at Ken Garff of Orem. They are always prompt and courteous. The facility is clean, inviting and comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Pilot 2019
Helpful and friendly, courteous, kind, cheerful, trustful. Great work. I had to call them tho. Have a nice day. The ride to Orem is a bit too long but I like these guys.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Change oil and wipers
People are very friendly at the Honda, Orem. There are great mechanics and knowledgeable advisers there for you! It took less than an hour to finish the project.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase