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Ken Garff Honda of Orem

(316 reviews)

Reviews

(316 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Garff Honda of Orem from DealerRater.

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Honda Hrv buying review

Ken Garff Orem did a fine job of finding a car to suite my needs. They were also helpful with finding a payment option that worked with me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Honda always!

Honda has really nice employees and always gets the job done fast and there’s never any surprises. They are awesome and I only go to them for my service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Oil change

The service rep. was friendly, informative, and efficient in describing the oil change and any potential findings during examination. I was out in an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service!

Every time I’ve taken my car to Garff Honda in Orem to be serviced I’ve been delighted. Their work is top-notch, fast and dependable. It’s refreshing to have a dealer that you trust to take you car to for servicing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Poor job

I am usually very happy with the service provided at this location. However,upon receiving my car I do not feel like inspections on the car were made. The tire pressure was never checked and while driving on our way home from the dealership, the tire pressure light came on. With what we paid, that should of been checked off correctly.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Mari, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you'd like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Thank you! General Manager Lorenzo Case lcase@kengarff.com

Regular Advantage Care servicing.

McKay and other staff were polite, respectful and professional. Waiting area and amenities were exceptional. I've utilized the "Advantage Care" service plan here at Honda Orem's service center for years and plan to continue. I love the very helpful diagnostic printout, and appreciate the free car wash coupon.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Beyond great service

Great job...Cant remeber the guys name that helped me but the whole service was easy ...Thank you Honda Employees. Ill be back for another oil change.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil change and tire rotation

We love having our Honda Odyssey serviced at Ken Garff of Orem. They are always prompt and courteous. The facility is clean, inviting and comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Pilot 2019

Helpful and friendly, courteous, kind, cheerful, trustful. Great work. I had to call them tho. Have a nice day. The ride to Orem is a bit too long but I like these guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Change oil and wipers

People are very friendly at the Honda, Orem. There are great mechanics and knowledgeable advisers there for you! It took less than an hour to finish the project.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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