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Ken Garff Honda of Orem

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (318 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–3:00pm
Sunday Closed Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (318 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Garff Honda of Orem from DealerRater.

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Pilot 2019

Helpful and friendly, courteous, kind, cheerful, trustful. Great work. I had to call them tho. Have a nice day. The ride to Orem is a bit too long but I like these guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Change oil and wipers

People are very friendly at the Honda, Orem. There are great mechanics and knowledgeable advisers there for you! It took less than an hour to finish the project.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Recall repair

From checking in for my appointment to picking up the vehicle when repairs were done; everyone was friendly , the mechanics were nice enough to explain the work that was done on the vehicle and I was even offered an Uber to take me within a 10 Mile radius of the facility if I couldn't stay there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great experience at Ken Garff Honda

Very thing went smoothly at Garff Honda. Jer in the Service Dept was helpful and friendly. When we decided to look at used cars Chris was very helpful l in showing us models in our price range snd needs. Overall Good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

Great service! No pressure! We were in the market for a used car and knew what we were looking for! We got more information prior to arriving by a very response Matt! When we arrived Bob met us and gave us space to examine the car, asked at an appropriate time if we wanted to test drive the car! We brought up an issue and Bob ensured it would be taken cared of, totally unexpected! Went through the motions with the finance manager who made it smooth on their part. Bob kept us up to date on the issue, which had a minor hiccup but he made sure it was corrected! The car was ready a few days later (Part had to be ordered and it was the weekend). Best dealership experience ever! Good car, excellent service, made the hour drive down WORTH it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Mister

I enjoy going to this dealership because they are so polite and helpful. There's a nice waiting room and the service is great. This is a great car that I bought from the Honda dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service

Scott has always provided me with a welcoming attitude and kindness and been efficient and timely in getting the service completed and keeping me well informed. I appreciate all of this when I come to Ken Garff Honda of Orem!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Tire rotation and oil change

I purchased the oil change/tire rotation package when I purchased by car. I was impressed by the level of service, especially the video sent by the technician.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Honda of Orem

Staff is friendly, they got me right in. Kept me informed, addressed my concerns. The facility was neat and clean, the drink were nice. Scott was helpful and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil change/tune up

I believe the person that helped me was David. He saved the day, great customer service. The oil change was done a lot quicker than expected

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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