Arrowhead Cadillac

I recently had my wife's vehicle in for service, and everything was professional and easy as usual. I have been coming to this dealership for over a decade - and each time is such a great experience!

My salesman, David Koritan and his support staff were phenominal in the service they provided! I would recomend them to anyone.

Everything perfect.from ordering to delivery. Darrel Maus explained all the working of the vehicle. I'm very happy with my purchase from Arrowhead Cadillac.

I WILL NEVER PURCHASE ANOTHER VEHICLE FROM ARROWHEAD CADILLAC THIS DEALERSHIP WILL RIP YOU OFF AND NO ONE WILL HELP AT ALL

On March 28, 2023 I placed an order for a brand new 2023 Cadillac Escalade ESV at MSRP with Arrowhead Cadillac. We waited almost 90 days for our vehicle to arrive and it did arrive on 6.15.2023 - my wife and I were super excited! We proactively arranged our financing with our credit union as we've always done in the past. I was offered great terms by my personal credit union which we were content with given today's market and interest rates. Once our vehicle arrived, we were wondering why the dealer began to drag their feet on our vehicle delivery. When I requested the purchase order from our sales rep, he inquired who I'd be financing the vehicle through & how I'd be settling the balance. I shared with him that I'd be bringing in a cashier's check from my credit union and he was very quick to say that he could not accept my cashier's check??? I'm in the finance industry myself so I knew this was false. When I pursued the purchase order, he turned me onto his finance manager who then proceeded to convince me to come in to sign their contract and that they work with my credit union all the time. She went further on to say that my interest rate would be internally lowered to match the interest rate that my credit union originally offered??? Arrowhead Cadillac offered me 8.05% for 84mos term which is very unfavorable to me! At this point, I lost trust in them and their sales tactics knowing I was being lied to! She offered me the weekend to confirm what she said with my credit union which was unavailable due to the Juneteenth holiday. As soon as I called my credit union, they explained in full detail that what I was advised was completely false and not common practice! They found it very unethical that I was being lied to and steered into unfavorable terms. This upset me even more and I was determined to speak with the General Manager to explain my situation and was hopeful he could turn this around. This failed miserably as well, he was very quick to tell me that he was not going to sell my vehicle to me solely based on the fact that I would not participate in his financing offer. He stated it wasn't too much to ask if he was selling the vehicle to me at MSRP. My wife and I were uphauled at this behavior and have decided not to deal with this establishment any longer and also make it known to others of their greedy sales tactics! I'm in the mortgage industry where, we as licensed originators, are heavily regulated and we are to ensure the borrower is to receive the best possible terms and we are to always place their best interest as a top priority. I feel I was treated unfairly and lied to just so they could focus on their profit margin. I feel regulations should also be put in place to prevent this from happening to others who may fall to their trap! Beware!!

I’m finally getting the chance to write this review after a 21 hour road trip home to St. Louis. You may be wondering what kind of crazy person makes a 21 hour drive just to buy a car… in my defense, I stumbled across the best sales person west of the Mississippi, Bobby Kennedy. Sorry Bobby, I don’t feel comfortable claiming the east side. I’ve never bought a car from that half of the country. My husband and I were looking for a very specific vehicle, there were maybe ten cars in the US that were the correct year, trim, and color. One of these cars was in Arizona, just north of where my parents happened to live. From the start, Bobby was on his A game. He spent hours with my parents as they thoroughly inspected the car, and was quick to offer me exactly what we wanted for our trade in, as well as an excellent price of the vehicle itself. Within a couple days we put down a deposit and made plans to drive out, the deal virtually done before we arrived. Despite my parents having already spent hours documenting every minuet imperfection of the vehicle, my husband and I found ourselves double checking their work with younger eyes and trust issues. One thing my parents didn’t check was the ability of a 6’2” male to lay down comfortably in the back, but we were on it. Bobby was happy to standby and act like this was completely normal. Outside of going through my seventy-two point final checklist for the car, our time spent at the dealership was brief. Everything was done and ready for us outside of finance and final signatures, but even that was a breeze. Normally finance is an annoyance. There’s nothing worse than pushy sales pitches insisting you need to warranty your windshield wipers because your car will spontaneously combust within the first month of ownership if you don’t. Luckily for us, Esteban was a delight. While he made sure to explain everything to us in plain English, as well as make all of our options known, he didn’t get pushy in any way, nor irritable when we turned down warranty options. Easily the best finance experience we’ve ever had, quick, smooth, and to the point. Thanks Esteban! From talking to my parents and my own brief time at Arrowhead Cadillac, I suspect that there are other Bobby-like employees there, however, I want to be clear – Bobby is the best. He was eager to earn our business, and I’m so glad that he did. It all seemed too good to be true, but despite waiting for something to go wrong, big or small, the other shoe never did drop. There were no unpleasant surprises, hidden fees, or last minute changes. Everything was what we expected and hoped for, nothing could have gone better than it did. Bobby was excellent from start to finish, we genuinely could not be happier with our experience. The bar has been set way too high. Thanks for ruining every other dealership and salesperson for us, Bobby! (After further consideration, nobody cares about east of the Mississippi. Bobby is the best in general)

3 days ago we purchased a used car when we got home discovered a problem so we called they said they could do nothing to help us be careful with this company do your homework !!!

Cheating people with prices. Don't pay a penny over MSRP when you want to sell the car you'll be at 1/3 of the cost. These dealers that are charging over MSRP should get sued and shutdown.

Yoli was our sales person….she was very professional and knows. I purchased a used car. Everything has gone smoothly. Yoli was outstanding!

I scheduled a service appointment on line and when I came in they didn’t show it on their system. However, Jim Buckner was most accommodating and got me in and took care of my issue. Had to wait awhile but was well worth it. Thank you Jim.