Reviews
Marta was so friendly and did everything in her control...
Marta was so friendly and did everything in her control to get us the best deal on our vehicle. You are lucky to have a great employee who cares about her customers. You have a customer for life. Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Robert, thank you for sharing your recent 5 star experience with us here at Tuttle-Click Mazda. We are thrilled to hear that Marta was friendly and caring and that you felt you got a great deal. We are so happy to hear you are part of the Tuttle-Click family. Congratulations on your new Mazda! Thank you for choosing us, and we are here for you anytime! Enjoy the road ahead! Sincerely, Shirley | shirley@tuttleclick.com
Routine Service and fixing the recall.
Everyone I have contacted are professional, efficient, caring, helpful, and friendly. The Manager Aaron and her service rep Greg went beyond the call of duty. They took care of every little concern I have with grace.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Jen, thank you for sharing your recent 5 star experience with Aaron and Greg here with us at Tuttle-Click Mazda. We are glad to hear that your experience was professional, efficient, caring and helpful and that everything was taken care of. Thank you for choosing us here! Sincerely, Shirley | shirley@tuttleclick.com
Flawless service
Amazing service as usual. Greg Waters is awesome and keeps you informed about status of your car. No pushing for unnecessary services. Overall good experience every time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Mazda. We are glad to hear that Greg was awesome and that he kept you well informed. We are happy you enjoy your experience every time with us. Thank you for continuing to do business with us here. Enjoy the road ahead! Sincerely, Shirley | shirley@tuttleclick.com
Oil change
David did a great job taking care of my vehicle. I like the coffee bar and waiting area. Very clean and comfortable. I would recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Jeff, thank you for sharing your recent 5 star experience with us here at Tuttle-Click Mazda. We are thrilled to hear that David took sure great care of your Mazda, and that while waiting your environment was clean and comfortable. Thank you for your high recommendation. We hope that you enjoy every mile ahead! Sincerely, Shirley | shirley@tuttleclick.com
Average
I had a 3:45 appt for an oil change. No one greeted me when I pulled up. Went inside, waited 15 min before being helped. One guy was chatting with another customer the whole time. Took 1 1/2 hours to change the oil. The place is going thru a much needed remodel so it is cramped and only 2 chairs in the waiting room. Totally average experience. I’ve been treated much better at other dealerships.
- Customer service 2.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We are disappointed to hear that your recent experience with us was "average". We are sorry that your experience with us took longer than expected and that you were not greeted with friendly faces and smiles. If you don't mind directly contacting me, I would love to do all that I can to help turn your experience around. I sincerely look forward to hearing from you! Sincerely, Shirley | shirley@tuttleclick.com
Terrible customer service
Left the car for an appointment to replace backup camera at 7am, I called numerous time without answer finally got someone around 1pm and I was told that the camera is still on back order. They should’ve told me that when I dropped off the car in morning. Wasted time and effort for nothing. No care at all.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Wb, We are disappointed to hear about your recent experience with us here at Tuttle-Click Mazda. We sincerely apologize that we did not communicate with you about the back ordered camera part of your vehicle. We would really like to do all we can to make this right and turn your experience around. If you don't mind directly contacting me, I would love to connect with you to get a conversation started on how we can make this better. We would sincerely appreciate the opportunity to show you the type of customer service that we proud to share. I look forward to hearing from you! Sincerely, Shirley | shirley@tuttleclick.com
This is my first time service, had a good experience with...
This is my first time service, had a good experience with the service provided. David was very good in explaining things which I needed help
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Hyundai. We are pleased to hear that David was explanatory and helpful. Thank you for choosing us here. We look forward to seeing you anytime in the future! Sincerely, Shirley | shirley@tuttleclick.com
J.R. Perez is the best! 5 Stars!
This is the second time I have leased a Vehicle from Tuttle Click Mazda Irvine. Specifically with J.R. Perez. I reached out to him when I was approaching the end of my lease to see what he could do for me on another Mazda Lease. He was professional, courteous, helpful and most of all valued me as a returning customer. The deal was quick, easy and I got the deal I wanted. Most of the interaction was done thru email which made it even easier for me. I wold not hesitate to recommend this dealership . From J.R. in sales, to Mo in Finance and Greg in Service it was a pleasure as a whole dealing with this dealership! I have leased several cars and these last 2 with J.R. and Tuttle click Mazda were the easiest by far!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Stacy, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Mazda. We are glad to hear that the whole leasing process with our staff was quick and easy. Congratulations on getting the Mazda and deal you wanted. We are very happy to hear that. Thank you for joining the Tuttle-Click family. We are here for you anytime in the future. Enjoy the road ahead!
My service writer, David, was polite, efficient and easy...
My service writer, David, was polite, efficient and easy to work with. I was there for a warranty/recall issue and my car needs the part- which is backordered by months. I'll need to update this review when they let me know it's arrived.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for sharing your recent positive experience with us here at Tuttle-Click Mazda. We are pleased to hear that your experience so far with David has been efficient and easy. We look forward to hearing how the rest of your experience is! Enjoy the road ahead until then! Sincerely, Shirley | shirley@tuttleclick.com
Feroz was great! Marta was also amazing and stepped in to...
Feroz was great! Marta was also amazing and stepped in to help show me my new car. Denise offered great customer service, she was quick, nice and helpful- great experience! I’m super happy with my Mazda and my first lease experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Jules, Thank you for sharing your recent 5 star leasing experience with us here at Tuttle-Click Mazda. We are thrilled to hear that Feroz, Marta and Denise were quick, nice and helpful. Congratulations on the first lease of your new Mazda! We hope you enjoy every new mile ahead and thank you for joining the Tuttle-Click family. We look forward to seeing you anytime in the future. Sincerely, Shirley | shirley@tuttleclick.com