Reviews
I regularly maintain my CX5 at Tuttle-Click Mazda, and
I regularly maintain my CX5 at Tuttle-Click Mazda, and these guys and gals have been nothing but extremely helpful, courteous and kind. Rodrigo helped me get a loaner (a gorgeous CX5) when the wait was too long, so I could get back to school and make it to the review sessions (finals seasons lol)!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Grace! Thanks for sharing your review of Tuttle-Click Mazda. It's fantastic to hear about your positive experiences here! We're thrilled that our team, including Rodrigo, has been extremely helpful, courteous, and kind to you. Thanks for always choosing Tuttle-Click, we look forward to the next visit! Tuttle-Click Customer Service | support@tuttleclick.com
This was our family’s fourth purchase from Tuttle Click
This was our family’s fourth purchase from Tuttle Click Mazda! As always the team was superb from start to finish. Pricing was excellent, no haggle sales team and everyone is very helpful and efficient. I highly commend the GM Emiliano Alejandro for running such a well organized store!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Michelle, thanks for the 5 star review of Tuttle-Click Mazda! We're delighted to hear that our team provided you with superb service from start to finish. We pride ourselves on offering excellent pricing and a hassle-free sales experience, and it's wonderful to know that we met your expectations. Thank you again for your loyalty and for taking the time to share your positive feedback. We appreciate your business and look forward to serving you for many more years to come! Tuttle-Click Customer Service | support@tuttleclick.com
It was helpful and as always very fast service and
It was helpful and as always very fast service and friendly people that I am very satisfied with this company
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Parasto, thanks for this 5 star review of Tuttle-Click Mazda! We are pleased to hear that you enjoyed this latest service with us! Thanks for choosing Tuttle-Click for your maintenance, we hope to see you again for all future service! Tuttle-Click Customer Service | support@tuttleclick.com
I just bought my CX9 five days ago at Tuttle Click Ford
I just bought my CX9 five days ago at Tuttle Click Ford in San Juan Capistrano. I had an appointment set and took my 2022 CX9 in for a new key and reprograming and a steering issue. Upon arrival the service manager suggested I come back another time or I might have to weight two to three hours. I chose to wait for my vehicle.. The new key reprograming went fine. The other issue was ,the Cars steering wheel is not straight and I asked to have it repaired /straightened. The mechanic said he drove it around the lot and it was straight no problems. That's simple not the case. I learned there IS a service bulletin on this exact issue! . I wouldn't have asked to have it fixed if it were not a problem. It is definitely not straight when driving on a flat surface. I asked the service representative , Jacqueline, to please let me speak with the technician and have him drive it with me to show him the actual issue. They refused to do it claiming he was too busy ! She said "you wouldn't interrupt a Doctor during surgery would you ?" Seriously! I had an appointment for this issue and they said I would have to reschedule and come back another time when they weren't so busy . This was very disappointing. ON a good note the sales crew were very friendly and engaging during my waiting time..
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi there, it is disappointing to read about your recent service experience with us here at Tuttle-Click Mazda. We are concerned to hear about these issues with your vehicle, and we would like to have you come in so we can take a second look! Please reach out to our team via email, so we can get you in sooner than later for this. Thank you. Tuttle-Click Customer Service | support@tuttleclick.com
I have an appointment at the San Juan Capistrano Dealer today. I will see what they have to say. Good day.
I met with the technician at San Juan Capistrano Mazda, HECTOR. Unlike the Irvine Mazda technician, he immediately saw the issue. He made the necessary adjustment to the steering in about ten minutes . It is now correct . Problem solved.
Everyone was helpful it was easy an process very happy
Everyone was helpful it was easy an process very happy with the outcome of our car
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Bonnie, thank you for this recent 5 star review of Tuttle-Click Mazda. We're glad everyone here could make sure this process was so smooth and seamless for you. Thanks for choosing Tuttle-Click, we hope you take care! Tuttle-Click Customer Service | support@tuttleclick.com
Tuttle Mazda is the best car dealer in Irvine area and
Tuttle Mazda is the best car dealer in Irvine area and one of employers name Gabriel was very nice and helpful and very polite and he gave us a good service thank you 🙏 el
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi there! We appreciate the recent 5 star review of Tuttle-Click Mazda. We're happy to hear that Gabriel was a pleasure to work with. Thanks for choosing Tuttle-Click for your service, we are always here for you in the future! Tuttle-Click Customer Service | support@tuttleclick.com
Bought my CX-5 here without issue.
Bought my CX-5 here without issue. Been going here for service and always had a pleasant experience with their advisors and technicians. Service is prompt.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Jay, thanks for sharing your 5 star review of Tuttle-Click Mazda. We're happy to hear this purchase went smoothly, and that there has never been any issues for you throughout the years. Thanks for always choosing Tuttle-Click, we look forward to your next visit! Tuttle-Click Customer Service | support@tuttleclick.com
DO NOT BUY
DO NOT PURCHASE ANY CARS FROM THIS DEALERSHIP! We have bought 2 cars from them with EXTENDED maintenance warranties between 2019 and 2020, they do not honor what they sold us, they never return your calls and they just do not care. This is a true story, one of the worst dealerships in Southern California!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Customer Service
The service rep, Jackie, was great and immediately greeted me upon arrival at the service department to check me in. And, while my car was being serviced, Jackie informed me, in a very short amount of time, about the recommendations needed to add to the maintenance of my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lisa, thanks for sharing your 5 star review of us here at Tuttle-Click Mazda! We're happy Jackie could keep you up to date with everything that was happening. Thanks for servicing with us, we hope to see you again for the next one! Tuttle-Click Customer Service | support@tuttleclick.com
This is a very impressive car purchase experience.
This is a very impressive car purchase experience. I have been there twice in all, and their staff finished all the formalities very quickly. Thanks for the salesperson Misha and their backstage financial staff for their patience and support
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cai, thanks for sharing this 5 star review of Tuttle-Click Mazda! We're happy that Misha and our team could yet again make this an enjoyable experience for you. Thanks for always choosing Tuttle-Click, we hope to see you for the next one! Tuttle-Click Customer Service | support@tuttleclick.com