Precision Toyota of Tucson

After making an appointment to see a specific vehicle, driving some distance to do so, was informed it had already sold. Bait and switch as someone else has mentioned. Additionally the standard $500 deposit you are required to place on a car not yet arrived to reserve is NOT refundable, or rather "refundable at the manager's discretion". So if that arrival date is the "disappearing deadline" youre out of luck. Disgusted!

The only reason why Precision Toyota is getting a 1 star review from me is because I can’t give lower that 1 star. Run as fast as you can away from this dealership. They are a bait and switch. They will tell you there is a 129 diagnostic fee but will be waived if work is completed by them. They will then tell you the problem and include the diagnostic fee into it. When questioned they will say not all repairs are included in that waiver of fee. Bait and switch. You ask for the service manager who will not take your call or call you back. Even the Assistant General Manager will not call you back. His name is Greg. Stay away from Service Advisor Ray Olvera. He denied saying any of this. When asked for recorded conversation they won’t provide it and say it is for internal training purposes only. Even though they don’t advise or have recorded message that it will be recorded. Please, I don’t want anyone else to have to go through this. You have other option in Tucson. I have also posted the text messages exchanged between myself and the dealership to show everyone proof on what I am posting. Will be report BBB and all social media sites. Thank you.

The only reason why Precision Toyota is getting a 1 star review from me is because I can’t give lower that 1 star. Run as fast as you can away from this dealership. They are a bait and switch. They will tell you there is a 129 diagnostic fee but will be waived if work is completed by them. They will then tell you the problem and include the diagnostic fee into it. When questioned they will say not all repairs are included in that waiver of fee. Bait and switch. You ask for the service manager who will not take your call or call you back. Even the Assistant General Manager will not call you back. His name is Greg. Stay away from Service Advisor Ray Olvera. He denied saying any of this. When asked for recorded conversation they won’t provide it and say it is for internal training purposes only. Even though they don’t advise or have recorded message that it will be recorded. Please, I don’t want anyone else to have to go through this. You have other option in Tucson.

Wonderful service tech, communicated so well and went above and beyond! Thank you Cimmaron! Good job!

The service is always great, they go over what is going to be done to the car and have a very nice lounge

Robert has always demonstrated a caring helpful attitude towards his clients & is a worthy credit to your organization.

We bought our first Toyota in 1985 from owner Jack Rowe himself. Back when Precision Toyota was on Speedway Road. We have purchased all of our Toyotas since then ONLY from Precision Toyota. That is funny as we used to live at Kolb/29th Street. We could almost throw a baseball to the other Tucson Toyota dealership. Reputation, experience, quality, and honesty do matter. Our vehicles have been with the Costco program in the past. Our 02/25/2025 Camry hybrid purchase was not under the Costco program but Precision Toyota and our sales person Kristen Leone granted us the Costco savings in our purchase. We have never had a salesperson as fun, dedicated, honest, and as hard, hard, hard working as Kristen Leone. How many hours do you have to hear about Kristen Leone and our working relationship with her? She answered any and all questions immediately. She would call us on her days off if we left a message or an email. I believe 10,000% that a person's days off should be protected. She filmed 2 videos for us during our purchase. The first was asking if we wanted to come in to see our new Camry. She had our Camry in the video. It had arrived a few days early. She filmed another later that afternoon after we went home with our new Camry. She checked thoroughly with Precision mechanics on several questions we had about the possible break-in period and parking assist camera capability. She said she would always be there for us. She was our salesperson well after our sale. Even seven years from now if we ever had questions or wanted assistance. She is so personable. She is down to earth. You can tell you have hit an incredible jackpot with her as your salesperson about 4 minutes after you meet her. My husband worked with her researching a RAV4 in November 2024. He was so impressed he saved her business card. When I was going to Precision he recommended her. I called and she made an appointment immediately for me. I met with her and I bought the Camry that day - within 1 - 1/2 hours. Speaking with her she loves and respects working for Precision Toyota. Funny actually one day I called for question. It was on her day off. She was a Precision completing paperwork as she had been selected for an award.!! Imagine my surprise.

The service advisor, Ruben E., was nice to work with. The showroom and service area waiting facilities were amazing. The service waiting area conveniences made me want to break something else on my car so I could come back and hang out. The service technician made some adjustments and thought the problem was solved, but only time would tell. In the process of addressing the situation, I think he made some assumptions that may not have been accurate. We'll see.

Have used Precision Toyota since moving to Tucson and they’ve always been efficient and thorough.

Professional, courteous, reasonable and friendly and helpful information. Clean, prompt services well organized nice lobby for waiting with free wifi.