Reviews
I was originally satisfied with the customer service for
I was originally satisfied with the customer service for repairs. However, in the past year I have become a dissatisfied customer and will look elsewhere for service. In December last year my vehicle needed a new battery. It was still under the bumper to bumper warranty. At first Precision told me they would not replace the battery. I had to discuss this matter at length with someone in management and while they did replace the battery as a warranty repair it was an unpleasant experience. When I purchased the vehicle in 2021 I specifically inquired about quick service for oil changes and 5,000 mile check-ups. They assured me that they provided these services, on a drive-in basis, in about 1 hour. Now, in my last two or three visits, they are quoting over 2 hours for a simple oil change and they prefer that you make an appointment. They have a speech about how busy their service technicians are, overworked, apparently. This seems to be nonsense, Precision has more than likely found out that they can layoff repair staff, make customers wait longer, and still make a profit. Bad work on the part of Precision, I will take my business elsewhere.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your honest feedback regarding your service visits within the last year. As we cannot locate a customer profile in our system based on the contact information in your review, it is difficult to fully understand why our staff did not replace your battery initially. If you would like to share your contact information, you can email service@pretoy.com and we would gladly investigate the situation. Within the last year, we have made significant changes to some of our processes, one of which was prioritizing our customers who schedule an appointment. By scheduling an appointment, it allows us to better manage our workflow for the day. Scheduling an appointment is very simple; you can either call our main phone line or go to https://www.pretoy.com/book/. Scheduling an appointment would help ensure that your vehicle is tended to in a timely and more efficient manner. Thank you for taking the time to bring this to our attention. We do wish you luck with your future servicing needs, and we will always be available if you need us!
Lindsey was very patient with this customer!
Lindsey was very patient with this customer! Her customer service was top notch! Precision Toyota had my car fixed within 24 hours, which was greatly appreciated!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
I have an older car that needed some extensive work done.
I have an older car that needed some extensive work done. The repairs were finished sooner than I expected, and my car runs great.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I really don't have Much to say about this dealership ,
I really don't have Much to say about this dealership , but some of their service reps are very professionsl
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fantastic people and service.
Fantastic people and service. Everything is always done perfectly and friendly. Service is always above and beyond expectation.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Love our car, quick service on the glass coat paint on
Love our car, quick service on the glass coat paint on the car. Easy to get loaner for that service. Still trying to figure out how to work everything in the care. Not as easy as it sounded. (We love the cappuccino in your coffee machine!)
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They were able to fit me in early on Labor Day for a 5k
They were able to fit me in early on Labor Day for a 5k maintenance on a Camry that my son and daughter-in-law bought in Oklahoma.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It was a great experience!
It was a great experience! Henry is super friendly and helpful. He is also patient and explained everything very clear.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent followup and work.
Excellent followup and work. Kept in Contact with me during the entire process. Worked with me on price
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Salesman is horrible doesn’t follow up.
Salesman is horrible doesn’t follow up. Herberto is his name avoid him. The worst ever
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car