Precision Toyota of Tucson

This was my second trip in to have this wonderful car serviced. It seems obvious now that they are, "in it to win it" with regard to Service. Everything is extraordinarily simple and, importantly, transparent. This *feels* like a good relationship: concern for my well-being as well as that of the car; open, honest communication; the desire to see to my needs; and requesting feedback for honest improvement. I have said it before and will again here - this is easily the best and smoothest such experience I have ever had, and I have chased some luxury brands. Oh, and try the bear claw in the little waiting area/diner. It rocks.

The employees are very cordial including the service manager. The moment one arrives into the building the culture is very calming and welcoming.

Damaged my car replacing a windshield. I will drive it to Phoenix for service before I ever bring it back here.

I buy a vehicle every year. If I am buying a Toyota, I will buy it from Dave Barger. He went above and beyond to make the deal work for a 2024 Toyota RAV4 Hybrid along with a trade-in. As I waited for the vehicle to arrive, he provided expectations and updated me with an ETA. Once the vehicle arrived he provided accurate numbers for the final proposal. Then his team prepared the vehicle in a timely fashion. In addition, Monica in finance was professional and explained the options available to me. Thank you for the great service!

Deven Jones was a wonderful service manager. I needed to get out quickly for another appointment. Deven made sure I made my second appointment. Thank you. One issue I had was that the service dept. did not return my tire lock to my car so I needed to return to the dealership to pick it up. Another issue is that they turned off my "auto" lights. Fortunately, I recognized that shortly after I started a morning drive.

Very professional service. Work was performed timely and cleanly. Cost was reasonable. They made certain I was satisfied and assured I had any questions or concerns addressed.

Precision has been a great dealership to work with. The process of purchasing the vehicle to servive.

Took my vehicle to Precision to have body repair from an accident. It was done in a timely manner, the work was well done, and the service advisor was good in communication.

The service was quick and they were very polite. They were up front about the price and the time needed.

Frank Konkle was great and would rate him a 5. And he made a great customer service choice in handling the experience. But the overall experience was terrible. I can't imagine ever going back to this dealership. Four people (NOT Frank), gave me wrong or inadequate information. Frank explained what was going on. Why couldn't the rest of them? Plus I had a noon appointment. All they were doing was making keys (which they had to program) but it took 3 hours! Why bother with an appointment? And that was after the initial person told me it would be 1 to 1 1/2 hours. I teach customer service classes and will use staff here as excellent (Frank) role models to terrible role models.