Reviews
Have been a customer for nearly 25 years/enjoy the
Have been a customer for nearly 25 years/enjoy the thorough approach to servicing a car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty over the past 25 years! We truly appreciate your continued trust and are glad to hear you value our thorough approach to service. We look forward to many more years of taking care of your vehicle.
This dealership is my go to for all of my service needs
This dealership is my go to for all of my service needs large and small.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the loyalty and trust. we appreciate being your go-to for service and look forward to seeing you again!
Excellent experience.
Excellent experience. I was able to get a prompt appointment, and I was seen on time. I appreciate the extra effort to help get a loaner. I was updated regularly while my car was in the shop, and costs were transparent. Checkout was smooth too, very friendly staff.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this, glad to hear everything from scheduling to checkout went smoothly. We appreciate the feedback and look forward to your next visit!
My wife paid for oil change the same day of service.
My wife paid for oil change the same day of service. She paid what the dealer charged. A dealer employee called me 5 days later claiming that I owed less than $20 in taxes and threatened that they would pass the bill to collections if I did not pay by the end of the day. I asked to speak with his supervisor, she did not call me. To make things worse, service was slow.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We’re sorry to hear about the confusion regarding the billing and the delay in service. For assistance and to address your concerns directly, please email our care team at careteam@bmwofalexandria.com. We appreciate your feedback.
Brought our BMW in to get the headlight reprogrammed.
Brought our BMW in to get the headlight reprogrammed. They stated they had to remove the whole bumper to check the light connection because the program was failing to connect. They charged us $1300 to remove the whole front bumper, just to realize it was just a bad fuse. The fuse should've been checked first. The fuse should have been one of the first checks they did…but instead they went full extreme because they wanted to milk us for a much as they could. I know this won’t go far and most folks including the dealership won’t care, but this is such a scam and rip off. Because if there overzealous ambition to make money, they charged us $1300 for a fuse! It’s sad because living in the DMV area, there not a lot of authorized BMW dealerships. This shop has locked up the area and can over charge and charge for things they shouldn’t need to do, just to make a fast $1300.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing this feedback. We're sorry to hear about your frustration with the service experience. If you’d like to discuss this further, please reach out to our management team at careteam@bmwofalexandria.com so we can review the situation in detail.
Courteous efficient and satisfactory performance by
Courteous efficient and satisfactory performance by entire team. Maxim in service department deserves especial praise.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We’re glad the team made your visit a positive one and appreciate you choosing us.
Super friendly and professional staff that got the job
Super friendly and professional staff that got the job done. I would go back again
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback — we’re glad to hear you had a positive experience and look forward to welcoming you back next time!
Service center is very busy and it needs more staffing.
Service center is very busy and it needs more staffing. Thanks to Esmirna Paiz-Romero for her attention, efficiency and friendliness.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback, we appreciate you taking the time to share your experience and will be sure to pass along your comments about improving staffing to our team.
Staffing are polite and friendly.
Staffing are polite and friendly. Getting a service appointment is not so easy. Long waits and sometimes it feels a little understaffed. Princes for service are too high.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We’re glad to hear the team was polite and friendly, and we’ll be sure to share your comments about appointment availability and pricing with management for review.
Very quick to answer my questions and set me up to get my
Very quick to answer my questions and set me up to get my car fixed at a good time frame.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback! Glad the team was quick to respond and helped schedule your service at a convenient time.