Reviews
Horrible service appointment.
Horrible service appointment. Long wait to speak to service rep even though I had an appointment. Over 4 hour wait for routine maintenance to be completed. Invoice had to be run 3 times to correct prices to match quoted prices. Service rep was inexperienced and/or not knowledgeable.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, we appreciate it. For assistance addressing your concerns, please contact our Care Team at careteam@bmwofalexandria.com so they can review your visit in detail.
The service was great but the wait was too long.
The service was great but the wait was too long. Five hours for oil change is verylong. I will definitely going back to the dealership. I hope the waiting time will improve. Thank you
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- Quality of repair —
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback — we’re glad to hear you were happy with the service and appreciate your patience. We’ll continue working to improve wait times and look forward to welcoming you back next time.
Parts & Service were amazing!
Parts & Service were amazing! Superior customer care & attention. Special shouts out to Eric in Parts Dept. & Fritz in Service Dept. Thanks guys for the assistance!
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback! We’re thrilled to hear Eric and Fritz took great care of you — we’ll be sure to pass along your kind words to both teams.
For an oil chance and tire replacement.
For an oil chance and tire replacement. It took me 4 hours to retrieve my car and I went as soon as they opened. Only giving lower rating due to how long it took.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We appreciate your patience and will use your comments to help improve our efficiency moving forward.
Have been a customer for nearly 25 years/enjoy the
Have been a customer for nearly 25 years/enjoy the thorough approach to servicing a car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty over the past 25 years! We truly appreciate your continued trust and are glad to hear you value our thorough approach to service. We look forward to many more years of taking care of your vehicle.
This dealership is my go to for all of my service needs
This dealership is my go to for all of my service needs large and small.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the loyalty and trust. we appreciate being your go-to for service and look forward to seeing you again!
Excellent experience.
Excellent experience. I was able to get a prompt appointment, and I was seen on time. I appreciate the extra effort to help get a loaner. I was updated regularly while my car was in the shop, and costs were transparent. Checkout was smooth too, very friendly staff.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this, glad to hear everything from scheduling to checkout went smoothly. We appreciate the feedback and look forward to your next visit!
Brought our BMW in to get the headlight reprogrammed.
Brought our BMW in to get the headlight reprogrammed. They stated they had to remove the whole bumper to check the light connection because the program was failing to connect. They charged us $1300 to remove the whole front bumper, just to realize it was just a bad fuse. The fuse should've been checked first. The fuse should have been one of the first checks they did…but instead they went full extreme because they wanted to milk us for a much as they could. I know this won’t go far and most folks including the dealership won’t care, but this is such a scam and rip off. Because if there overzealous ambition to make money, they charged us $1300 for a fuse! It’s sad because living in the DMV area, there not a lot of authorized BMW dealerships. This shop has locked up the area and can over charge and charge for things they shouldn’t need to do, just to make a fast $1300.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing this feedback. We're sorry to hear about your frustration with the service experience. If you’d like to discuss this further, please reach out to our management team at careteam@bmwofalexandria.com so we can review the situation in detail.
Courteous efficient and satisfactory performance by
Courteous efficient and satisfactory performance by entire team. Maxim in service department deserves especial praise.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We’re glad the team made your visit a positive one and appreciate you choosing us.
Super friendly and professional staff that got the job
Super friendly and professional staff that got the job done. I would go back again
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback — we’re glad to hear you had a positive experience and look forward to welcoming you back next time!