Reviews
Great customer service (maxim).
Great customer service (maxim). Good updates on my car during the repair. Came out freshly washed and the inside was clean.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Great services as always, thank you very much for the
Great services as always, thank you very much for the detailed service and the excellent communication.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Work on my vehicle was successfully completed at service
Work on my vehicle was successfully completed at service appointment on Friday October 24. This was a follow up appointment for items not completed/discussed at my Friday October 3 service appointment.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ina Pacheco did a excellent job in having my car service
Ina Pacheco did a excellent job in having my car service today. Great always. Happy!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Max is an excellent service manager.
Max is an excellent service manager. Attentive, professional, knowledgeable and friendly. He is the reason I continue to do business with this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I had a great experience at this dealership when looking
I had a great experience at this dealership when looking for a new car. Went window shopping and ended up leaving with a great deal on a new car. Krishma Fahim helped me narrow down on a car I wanted and provided multiple pricing options to fit my needs. She was also very knowledgeable about the different cars, and was very personable the entire time. Even when at the last minute I decided I wanted a different color for the car, she went the extra mile to make sure I was able to get it. I highly recommend this BMW of Alexandria and working with Krishma.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for sharing your experience! We’re delighted to hear that Krishma helped make your car-buying process smooth and enjoyable. It’s wonderful that she went the extra mile to ensure you got exactly what you wanted. We truly appreciate your recommendation and hope you enjoy every drive in your new BMW!
Mike smith and Matt (customer service manager) made sure
Mike smith and Matt (customer service manager) made sure that the experience went really well. There was an initial glitch with my confirmed appointment - but the team above were both honest and great at making me feel a priority. The situation was resolved to my total satisfaction with little impact other than feeling more valued as a service client. It was great team work that followed through to my driving out of the dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience! We’re glad to hear that Mike and Matt provided honest, attentive service and ensured everything was resolved to your satisfaction. It’s wonderful that their teamwork turned things around and made you feel valued. We look forward to serving you again!
Great service advisor, will always use BMW of Alexandria
Great service advisor, will always use BMW of Alexandria for maintenance due to great customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience! We’re thrilled to hear that KaJuan provided excellent service. We look forward to continuing to take care of your BMW and appreciate your loyalty!
Service representative was very professional and helpful
Service representative was very professional and helpful with all my needs. I will recommend BMW Alexandria service department to anyone needing top notch service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re thrilled to hear that our service team provided professional and helpful support. We truly appreciate your recommendation and look forward to assisting you again in the future.
Very good service, thank you, Jason!
Very good service, thank you, Jason! The problem was identified on Sunday at 6 pm, and tire installed the next morning. It is very convenient that BMW of Alexandria has service opened on Sunday. No other BMW in 100 mi radius is open for service. OV
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience! We’re glad Jason was able to take care of your tire so quickly and that our Sunday service made things more convenient for you. We appreciate you choosing BMW of Alexandria!