BMW of Alexandria

Had some issues initially—used car we bought had serious issue that should not have passed inspection. Took some doing but dealership took care of it. Also, hard sell on extra warranty coverage was too much. Service, especially Esmirna, has been excellent

Everything went well. I was received punctually. My car was checked and repaired as expected. Communication with Marcel was good.

I had a great buying experience with BMW Anexandria professional and easy to work with on the sales side. However, the service side consistently falls short. This Saturday, I scheduled a 9 AM drop-off to address a slow tire leak. Despite the appointment, it took 65 minutes before I was able to drop off my vehicle, and it wasn’t taken in until 10:05 AM. Unfortunately, long waits like this are not unusual. The appointment schedule doesn’t seem to have any real flow control or meaning. While they did replace the tire, my vehicle was returned with visible scratches, and the new tire wasn’t even inflated to the recommended PSI. Disappointing to see such a lack of care and attention to detail after an otherwise positive purchase experience.

Great service, friendly staff from arrival through cashier. Great job keeping me updated on status of my service and additional suggested services as well as cost. Only issue was excessive wait time to turn in my car for service. My appointment was at 0800 and I arrive at 0750. It took until 0840 to see a service representative. There was still a long line of cars waiting to get service when I departed. Everything after car turn in was perfect.

The service at BMW Alexandria was perfect. I dropped my car off for an oil change and the staff made it an effortless process.

Service department is next level amazing! The entire staff is incredibly friendly, explains everything thoroughly and is constantly communicating with you on the details of your car.

They have done a great job taking care of what I needed, even on an urgent basis.

The service is becoming better. I appreciate seeing the subtle changes and the focus on better customer service on the front end. Please continue.

Not impressed with the customer service at my last visit; seemed to be tension between employees

I have been a loyal customer of BMW of Alexandria for years, and my experience has been nothing short of exceptional.