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Mercedes-Benz of Silver Spring

(2,356 reviews)
Visit Mercedes-Benz of Silver Spring
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 9 awards
2025 state dealer award 2023 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (888) 830-2182 (888) 830-2182
Used (877) 884-6289 (877) 884-6289
Service (877) 882-2441 (877) 882-2441

Reviews

(2,356 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Silver Spring from DealerRater.

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My experience at Mercedes Benz Of Silver Spring was...

My experience at Mercedes Benz Of Silver Spring was nothing short of amazing. I was welcome with much professionalism and experience. In the end, a test drive turned into a great buy.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

Excellent Experience!

At the beginning there was a misunderstanding between the dealer staff and myself. The general manager Jim and Marcelo provided us with excellent service. They are very professional and accommodating. They made sure to answer all of our questions and take care of our needs. Jim is gracious and welcoming, and Marcelo is kind and very helpful in selecting a car and completing the transaction. Thank you for an excellent experience and beautiful car, the best of the best! We would greatly recommend this location to our family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Everything about experience at Mercedes Benz Silver...

Everything about experience at Mercedes Benz Silver Spring, MD was great. From my inquiry online about vehicles, I was immediate contacted the next morning. Khalil and Edward were great, they took very good care of me, and got me into the SUV that I wanted. The customer service was amazing.

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Silver Spring!

Chemist was great to work with. He was very...

Chemist was great to work with. He was very knowledgeable, very attentive and was able to get things done quickly. I would definitely buy a car from him again.

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Sharone, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Silver Spring. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

BEST car buying experience!!! I HIGHLY recommend this...

BEST car buying experience!!! I HIGHLY recommend this dealership. Khalil Nuri and staff took EXCELLENT care of me. I drove away extremely HAPPY and satisfied!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Silver Spring. Thanks again for the recommendation, and have an amazing day!

Very professional and friendly service . My vehicle...

Very professional and friendly service . My vehicle service was completed at the promised time. The loaner car was ready for me to drive out with no wait at all. I was very happy

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.

Mr Stanford and his team should be labeled the Dream...

Mr Stanford and his team should be labeled the Dream Team. Top of the line service and communication. I will definitely continue to purchase cars in future, and look forward to the great experience again.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your great review, and for giving our dealership such a high star rating! We want all our customers to feel this way when leaving our dealership! Safe travels!

Chevist Mitchell rocks!!!I have been purchasing cars...

Chevist Mitchell rocks!!! I have been purchasing cars from Chevist since 2005. He made a transition to Mercedes and initially I wasn’t going with him. Well... here I am. He’s excellent in all areas and I won’t be purchasing from anyone else!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle, Erica! We're glad to hear that you found Chevist so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

Very professional staff especially during the Coronavirus...

Very professional staff especially during the Coronavirus pandemic. Spent the necessary time to explain and show us about the car. They were not pushy and were willing to negotiate.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Silver Spring! Please don't hesitate to reach out if there's anything additional we can do for you.

Scheduling the first test drive was easy and fast i...

Scheduling the first test drive was easy and fast i called and test drove same day, spoke to marcelo and test drove right away. 1 day later i came in to purchase the vehicle (A 2013 infiniti G37 X) paperwork was fast and easy, they were very flexible with payment and i was tagged and titled and out the door in a couple hours thanks to Marcelo, Keith and Terry

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Collin, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!