Reviews
Best dearlership
I rate this dealership the “best” because for years, we always receive remarkable service with every visit. I have been with then for many years and if I had a problem, it is solved with no issues
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Shirlee, We appreciate you taking some time to give us your feedback. It is a great honor to us that you believe we are the best fit for you and look forward to working with you for many more years to come! -Krista Alshouse, Client Relations Manager
Friendly and Courteous
Went for an oil change and everything went without a hitch. Was able to wait and the accommodations were excellent. Was promptly notifyied when car was ready and car arrived clean and shiny.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for sharing your experience here at Fletcher Jones Imports. It is always wonderful to hear that our service team took such wonderful care of both you and your vehicle. We look forward to your next visit. -Azalea Hann, Client Relations Manager
Excellent service as usual!
Jason took care of my car while in service! He always had the answer to my questions or was able to find it from somebody if it was not his area of expertise. Maxine and Ivan made my experience buying extended warranty painless and fast!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for taking some to time to deliver us your feedback. We are so glad to hear that Jason took such excellent care of you and your vehicle. As always, please feel free to reach out to us if we can assist you any further. -Azalea Hann, Client Relations Manager
Excellent
Appointment was easy to make. Danielle Kerley clearly understood the problem with my MB. She arranged prompt repair and returned a clean vehicle. Wait time was reasonable. Happy camper.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Walt, Thank you for taking some time to share your feedback. It is wonderful to see that Danielle provided both you and your vehicle with the most exceptional service and care. We look forward to your next visit with us. -Azalea Hann, Client Relations Manager
Service
I needed to replace the centrifuge cover due to seeping oil from last inspection. I live in Seattle, WA and was on a planned trip to Las Vegas. They were great and got me in right away. Very happy with the service and John was great and very helpful. Thank you very much. Bruce Proctor
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for taking some time to share your experience with us. Our service team loves to make sure our guests are back on the road with their vehicle in top condition. It is a pleasure to see that John took such great care of you. We look forward to seeing you again. -Azalea Hann, Client Relations Manager
Maintenance inspection
Had just purchased a used vehicle, and wanted to get a certified mechanic’s opinion on condition of the vehicle. It passed with flying colors and the experience was overall great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Michael, Thank you for sharing your feedback with us. We are so pleased to see that Jason took such wonderful care in assisting you. As always, please feel free to reach out to us if we can assist you any further. -Azalea Hann, Client Relations Manager
Jenae and the entire FJ team was awesome!
While it took a couple of visits and test drives to find my perfect ride, the Fletcher Jones team was very patient and attentive to my needs, even when I didn't know what I wanted. They did a great job finding the car that fits my driving needs and personality. I couldn't be happier with Jenae's help. She was fantastic!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jake, Thank you for sharing your feedback with us. We are delighted to see that Jenae and our team were able to help you leave with the perfect match. We wish you many miles of happiness together. Welcome to the Fletcher Jones family. -Krista Alshouse, Client Relations Manager
Mercedes-Benz metris
Service was great thanks for Fletcher Jones management team...
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Gor, Thank you for sharing your feedback. Our team was very glad to hear that your experience working with us was an exceptional one. As always, please feel free to reach out to us if we can assist you any further. We look forward to seeing you again. -Azalea Hann, Client Relations Manager
Repairs in need
I had a great experience at FJ Mercedes. The services center was very though. Dennis always makes sure my car is taken care of. He works with the warranty company to make sure my out of pocket is minimal. The loaner car was available so there wasn’t an inconvenience of not having a vehicle. My overall experience was very satisfying. Of course when my car arrived it was freshly washed and ready to go!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Adrienne, Thank you for taking some time to share your feedback with us. It is a great pleasure to see that your experience working with Dennis and our service team was nothing short of exceptional. We look forward to your next visit with us. -Azalea Hann, Client Relations Manager
Excellent Unmatched Customer Service
Sal Cucco and Maxine Linihan were very friendly and made me feel welcome. They outmatched USAA financial offer and gave me a great financing deal through Mercedes. Ms. Jenae Steed who was not even my salesperson was nice enough to tell me about the vehicle and offered and gave me fruit. Now that was true team work. I have had many car dealership experiences in my lifetime. This one I have to rate the best ever!! If your the boss reading this message, "GIVE THESE THREE INDIVIDUALS A PAY RAISE. I will recommend to all my soon to be Las Vegas Raiders family who will be moving here within the next few years to make Fletcher Jones Imports there No 1 vehicle buying choice. Thanks for all your help. Larry Leggett First Sergeant, US Army Retired
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Larry, Thank you for sharing your valuable feedback with us. It is a great pleasure and honor to hear that our staff provided you with your best experience working with a dealership. Your recommendations are truly appreciated. -Krista Alshouse, Client Relations Manager