Fletcher Jones Imports

Danielle Kerley was assigned to me since my last one has moved on, and she was a delight to work with. Also, The Product Concierge that worked with me, (sorry, I forgot her name) was so very nice and helped me with some issues with my auto E550. Your dealership is lucky to have these two employees working for you.

I brought in our CLS 550 in for service and repair, From David our Service advisor whom I trust always to what he says. Gave us a loaner while vehicle being repaired. I feel that David always let you know like it is and I really appreciate that honesty and help. Thank you Fletcher Jones

John is great to work with. Friendly and on time. I needed a service B done, a recall fixed, and also needed the trim around the center console replaced and all was completed before promised. Thank you John!

Jason Cote in service was extremely attentive and kept me informed and updated throughout the entire process. He arranged a loaner car for me and was able to text me anytime I had questions making it seamless for me.

Service is above and beyond. Roadside assistance started my car at home. I drive it in for service in the afternoon and it was ready the next morning. The shuttle service took me home and picked me back up the next day.

thank you Jason for always making my experience at Benz dealership nothing short of amazing! You are very attentive and answer all my questions! thank you again

Top notch service!! Dennis Eich always explains to me what I need and when for great car maintenance!! Very professional, courteous, friendly, and knowledgeable! This is my second Mercedes and I wouldn't take my car to anywhere else. Excellent customer service!! Thank you!!

Several years ago while living in NY (Long Island) I went to purchase my dream car which at the time was the BMW 7 Series. I went to one of the biggest dealership in my area. I got out of my car, walked around the lot and went into the showroom looking at different 7 Series. I spent about 20 mins to half an hour there, and while there were plenty of sales people standing around and others tending to other customers, no one ever bothered to approach me to ask how I could be helped. It was like I was invisible which was both hurtful and disappointing. I left that dealership without purchasing my dream car and later that day,settled on purchasing a Lexus ES 350 because I felt that the people at that dealership were welcoming, and took the time to make me feel like I mattered even if I didn't fit the description of their typical higher end car buyer. Which brings me to my experience at Fletcher. I ended up at this Mercedes-Benz dealership because my "dream car" preference had evolved. While I still love the BMW 7 Series, my ultimate love is now for the S550. I find this car all-around beautiful. But I was looking for a used one because the cost of this car, brand new, is out of my price range. I was hoping to spend around 30-40K. So I got to Fletcher that day, got out of my car and before I could get to the lot I was approached by Jenae wearing a big smile and welcoming me to the dealership. She inquired about what I was looking for and proceeded to show me what was in their inventory. There were only 2 used S550's and both were outside my price range. While still considering my preference, she offered to show me other cars that wasn't the S550. That day, she spent about a couple of hours with me showing me different cars, but not for a moment did I ever feel pressured to get something else. I left there that day without my S550 but with the assurance by Jenae that she will be on the look-out for S550's being returned to the dealership. And it was only a matter of about 2 days before I got a call from Jenae with the possible car of my dreams. And while I ended up spending more than I wanted to, I'm now the happy owner of my dream car. I strongly believe that people make decisions based on the way they're treated and in my case, Jenae Steed has proven that theory. She has exemplified what customer service aught to be about. And while I'm aware she's there to earn a living to support her family by selling cars, I also believe she genuinely cares about the clients she serves. I could attest that she's gone above and beyond to meet my needs. As such, I believe she has elevated the Fletcher dealership and the Mercedes-Benz brand as a whole. In my opinion, she exemplify "Service Excellence" and I will recommend everyone in the market for a Mercedes-Benz to go see her at Fletchers.

I take my Smart car to Mercedes for service because they are trained professionals. My car is always returned repaired, serviced, and cleaner than when I brought it in. Josh, my service rep is very knowledgeable, courteous, and prompt. I appreciate Josh and the service team at Fletcher.

My service adviser is the epitome of excellence in service, knowledge as it relates to types of service performed and friendly efficient service with outstanding customer service and communication.