Fairway Chevrolet Buick GMC

Took my truck in due to the CarPlay not working they did a update then I brought my truck back due to still having issues then they told me that they replaced the radio and I’m still having issues with the CarPlay I could be talking on the phone through the truck and it just disconnects still having an issue.

Absolutely terrible experience. Bought a brand-new Chevy Blazer with a known defect. No transparency, poor communication, and the car’s been at the dealership for weeks with no clear repair timeline. Staff was dismissive, unprofessional, and made me feel like an inconvenience. Would never recommend this dealership to anyone.

Really bad the car is dirty inside one of the windshield is cracked don?t give me a oil service a take the car for and inspection to fix the windshield and to this time they don?t fixe ??

Walked in for an appraisal but ended up trading in my vehicle for a new one. Thank you to Nicki and the team for making it such an easy process

Sad that a neighborhood dealership like this feals like they need to take advantage of or deceive their customers, preying especially on the elderly or vulnerable. This Industry NEEDS to do BETTER to earn/regain customers trust 🙁

Horrible service! 9 hour wait for front brakes and a oil change come on now! I was one of the first people there, I was the last one to get my truck back ... and only one left waiting in the wait area.

Would rate it a 0!! Worst Experience ever! I came in I tried to get a trade in offer for my Malibu. I bought my Malibu from Fairway. I wanted an SUV. James came by and was helping me out with the appraise process on my car. I was really upset when he came and told me the value of my car it was low. When I got the car it had 71k miles now it has 76k miles it wasn’t over the 80k mark James was giving me a lecture how cars with 80k miles value goes down on diesel trucks over 90k miles are worth more. Which was ridiculous, His colleague had to step in which was unnecessary I was hoping to see a General Manager. My keys were held hostage never gave them back to me which ticked me off. I know my cars value is more than the offer he gave me. I did research myself I saw the same car but with more miles than mines but was priced high. I don’t even know why I bought a car from here in the first place when I could’ve gone and bought a car from another dealership here in town. But I didn’t do that since I wanted a Chevy. Fairway Chevrolet sent me a Letter stating they would give me above market offer for my car which is a scam!! Don’t believe what this dealership sends you.

Well I took my Chevy bolt to fairway Chevrolet never going there before. I always use Team Chevrolet but every time I call Team Chevrolet they give me the same old story that they only have one mechanic that does electric cars and hybrids and he's backed up a lot. But I got to give him credit because last time I went there I was in and out in one day so that was a big help but this time they said they were very busy. So I thought I'd give fairway Chevrolet a try. I called their service department and spoke to a gentleman called Jason seemed very nice told me to bring the car in and then take a look at it. So I brought the car in they took a look at it within 2 hours I had an answer back actually I think it was less than that because they were driving me home when I got the answer back. Anyway he told me what the problem was and that I would have to wait one day for the part to come in. Even though it's the only car we own in our family I told him yes I'll leave the car there. He called me the next day in the afternoon and told me the car was fixed and working perfectly. Also I forgot to mention that they gave me a complimentary ride from fairway to my home and again from my home back to fairway to pick up my car. that was very kind of them since I live about 20 miles from them. That's what I call service that's a company that's going to be getting my business. Nothing but stars for them five of them. Jason I'll have to tell you was a very excellent service representative and the mechanic I wish I knew his name hats off to you too for fixing my Bolt I'm back on the road and I'm back in business.

Don’t waste your time here if you have an older car. I called their service center and explained to them that my car has an issue that my regular mechanic is having a problem diagnosing. He and his team have been trying to solve the problem for several weeks and finally decided that there may be a malfunction in the computer or in a sensor that their equipment is unable to diagnose. They referred me to Fairway because they have had good dealings with them in the past and it was close to their shop. The service person that I spoke with told me that they charge a $365 diagnostic fee and that they may not be able to complete necessary repairs if they didn’t have the parts available due to the age of my car. (It’s a 2005 Impala) I told her that was fine. I just really needed the diagnostic and that I would take it back to my regular mechanic if Fairway wasn’t able to do the repairs. So she told me to go ahead and bring the car in. I picked the car up from my mechanic and drove it to Fairway. When I arrived the check engine light was still off from when the mechanic reset it, but I had a list of the codes that had shown up during the time that we had been trying to fix it. The service person went out to my car to “gather information”. When she came back in, she told me that she had to speak to her manager. When she came back from the manager, she told me that the check engine light was not on and that nothing on the DTC Report that she gave me had anything to do with the codes we had shown her. She then told me that they couldn’t help me because their diagnostic person was out sick and they didn’t know when or if he would be back. So I asked if there was someone else that could run the diagnostic. She told me that she had and that that was the report she gave me. So either she was lying about the diagnostic person or they were going to charge me $365 for what took her 2 minutes to do when she went out to the car. Before I left, I asked if she could at least refer me to a different dealership. She said no. So I ended up driving my car home, worrying the whole way that it was going to break down before I got there. The check engine light came on and began flashing before I got there just as it has been doing. I would give them a zero rating if I could.

Full service & nothing reset for fuel filter, air filter and tire pressures not checked even though I requested it.